Eden Andalou Aquapark & Spa

Second time visit and really nice to be back pools and drinks all day. Sun was shining, staff was really good and recognised us from last visit. Felt like we were home from home again. Made friends with the waiter and on the day of leaveing even had bought us present. Well worth the visit.

Eden Andelou was just OK. Not a place for couples. All-inclusive dribks were nice, but food was meh. It's a shame they didnt include more traditional morcoccan meals in restaurant. It wasnt hard to get a sunbed which is good. But food made the getaway bland. We only stayed for 3 days... i dont know how people spend a week or longer here? Not a couples resort. I guess its good value if you're a family on a budget who just wants sun. The airport transfer was quick and easy - cost two people about 16 pounds. It is not a 5* hotel, but i feel like that is obvious with price. Overall, the stay was fine.

Issues in room Overall, the trip was okay. The Check staff and the staff in the restaurant were amazing and nothing was too much for them where the hotel was lacking was the checks done prior to against moving into a room. This was headed by a manager called Mr younes. The main issues were a non-functioning leaky shower and a blocked bidet. although problems can arise during your stay which should be dealt with promptly by maintenance you should not be moving into a room with pre-existing problems. The main issue was that it took a day and a half for reception to be contacted and once contacted the problems were resolved quickly. The manager claimed that there was six lines to be able to reach reception yet most of the time on six separate occasions this line was either engaged or a non-functioning tone was emitted. This is something the hotel needs to rectify first of all make sure that all your checks include the amenities in the room so that everything is working before the guest arrives and secondly, if there is a problem reception or maintenance needs to be contactable in a timely . The manager offered various solutions like an upgrade to the room, but due to the family having already settled in, we preferred them to send maintenance to fix the amenities amenities which they did in these types of situations where a guest has been an inconvenience the hotel also needs a better resolution policy so rather than simply asking the customer to contact Marriott or the corporate office.