Name: Iberostar Selection Praia do Forte
Address: BA-099, Km 57, Mata de Sao Joao, Bahia, Brazil, BA-099, Km 57, Overseas, Brazil
Rating: 8.7

Iberostar Selection Praia do Forte Photos

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Sauna

Airport pickup service

Restaurant

24 hour reception

Parking

Luggage storage

Swimming Pools

Wi-Fi

Golf course

Non-smoking room

Family-friendly

Hot spring

All Languages

Portuguese

All Room Types

Junior Suite With Tropical View

Double Junior Suite Corner

Double Junior Suite SPA

Double Junior Suite Side Ocean View

The resort claims to be 5 stars, but the service is 1 star.

Since it is a 5 star resort, you would expect the service to be up to par, but the reality is that to get drinks at the bars and around the pool you sometimes have to wait in line at the counters. If it were a 5 star resort, there would be waiters serving around the pool.

On the beach, the service is even worse. There is only one small bar where drinks are not served, and the draft beer offered is Itaipava. If you want to drink a beer on the sand, you will have to walk to the bar to get one beer at a time, because the ”hotel” does not provide ice buckets to put the drinks in.

It claims to be all inclusive, but if you go to the bar and ask for a bottle of any drink other than beer, you will not receive it, because according to them, it is dangerous to walk around with bottles. In other words, I am 4 years old again and I cannot have a bottle in my hands. I asked for a bottle of gin to drink in my room, as I wasn't in the mood to stay at the bar and get shots. The supervisor in question refused to give me the bottle and said that they don't provide them, so it's only theoretically all-inclusive.

Most of the employees have zero charisma and no desire to work, which is understandable considering that the employee is taking on multiple roles and has to serve 30 people at the same time.

The staff were very educated, very proper and always ready to ensure that every detail of our stay was perfect. All staff, from the reception to the cleaning services and the restaurants, showed inequally friendly and sympathetic.

The resort's facilities are perfect, with modern, comfortable and very careful structure. Common areas, such as swimming pools and restaurants, are wide and offer comfort and sophistication, providing a relaxing and pleasant environment.

I recommend that all look for a high-level service quality experience.

Advantage:
-Good service;
-Proper cleaning;
-Supply of drinks and food;
-Great show.

Negative factors:
-Water supply system (mineral water should be provided);
-Theme restaurant-follow the menu provided in the app
-Air conditioning issues;
-There are few parking spaces.

A pleasant experience, with few setbacks.


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No.3 of Premium Hotels in Bahia

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Mata de Sao Joao

Brazil

Bahia

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