Guest User
December 26, 2024
Terrible Honeymoon Experience Our stay at The Grand Mountain Hotel was extremely disappointing. We requested a bathtub room, but it wasn’t provided. The bed decoration was not provided, poorly done, and lacked the promised details. Simple requests like beer were unavailable, the hot water shower didn’t work, and there were no toothbrushes in the room. I called the reception twice to request the Wi-Fi be fixed, but they never provided it, and after that, they didn’t answer the phone. The waiters were unknowledgeable about the food menu. Fresh juice was not available; only lime juice was offered. I placed an à la carte order, and after an hour, I finally received my food. Upon arrival, nothing we expected was available. It was a terrible experience, and we cannot recommend this hotel to anyone.