Casa Papapietro

Excellent location a few steps from the Sassi and this is unfortunately the only favorable point I can attribute. I read, at the time of booking, that extra rates and the tourist tax could be applied, but it was not specified how much, only that check-in must be done by 3.30pm. I called the owner and he told me that arriving at 4.45pm there was an extra fee of 10 euros for check in, which I find absurd, I have never heard of such a thing anywhere I have been in the world. We arrived and a gentleman was waiting for us who wanted us to park in front of a closed gate telling us that it was not possible to park on the street and he asked us for another 10 euros for this parking, when on the street and in the surrounding areas we then noticed there were parking lots with the white lines where you could park very well and plus the tourist tax to which I have no objections, all in black without a receipt and without even showing the documents as is done at every check-in. So 24 euros were taken from me without any sense and without any receipt. The water heater, in my en-suite bathroom, went on every time the adjacent rooms turned on the water, suffering the noise continuously at all hours. I honestly would not stay at your "facility" again.

The site had nothing to do with the description and the service purchased. Less bed, no kitchen, no balcony...the WiFi didn't work...the owner not on site and arrogant in his communication, he felt he was not responsible for anything and thought it was a whim to want a room that corresponds to what we paid! He offered no solution and lied to Booking by saying that everything had been resolved! Huge disappointment and I didn't stay more than one night because of it!