Shencaiyiyi✌️
May 13, 2025
Very poor service, bad attitude. We booked a room with breakfast on Ctrip. We went to the breakfast room the next morning to show our room card, but they didn't check the record book. After breakfast, we wanted to leave, but they didn't let us go, saying that we didn't pay for breakfast. We were surprised. Did they run away? We showed him the Chinese and English version of the hotel confirmation letter, and he said that they didn't receive the notice of free breakfast. We could only find the check-in front desk again. The front desk said that when they checked in the night before, their hotel staff forgot to say that we had limited breakfast, probably only some simple breakfasts. Ctrip did not show that there was a limited breakfast when booking, and their front desk did not inform us that there was a limited breakfast. So far, their attitude was very bad, their eyes were very fierce, and they spoke loudly. We felt that there was no need to reason with these people anymore, and immediately paid and rushed to the cruise terminal, and complained to Ctrip for compensation (this is our right). The communication with Ctrip was very smooth, which made us feel the warmth from the brand enterprise, praise 👍. By the way, if we had seen on Ctrip that there was a limited breakfast, we would not have booked this hotel.
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