Mantra Heritage

Never Staying Here Again Giving 3 stars only because the bed and pillows were decent — but the rest was a mess. I asked staff if I could heat the room and they told me it was possible — but later I found out the system only cools, no heating at all. When I called guest services for help, they told me to “just play with it” or search online. We were cold and sick, so I requested blankets — but after 5 PM, all requests cost $25 because there’s no staff on-site. That’s outrageous. I ended finding them by myself the staff does not even know them have them. The elevator doesn’t reach all floors, so I had to carry heavy luggage up stairs. None of this is disclosed on their site, nor the fact that there’s no support after hours. For the price we paid (not cheap!), there was:    •   No cleaning for 3 days    •   No extra towels    •   Loud music at night    •   Dirty carpets Eddie at reception was helpful, but the woman at guest services was careless and unhelpful. Never staying here again. This place charges hotel prices with zero service.

We have stayed at Mantra Heritage on a number of occasions and will continue to return , staff are warm and friendly and it is so conveniently located

Week in the tropics!! In Port Douglas for a family wedding, could not have found a more convenient location, whether it was for a run, a walk to the marina, local football ground, just perfect!!!

The property needs an update. I could not get a ice and an ice bucket. Room service only avaible if booked for five days or more

Location was good and the staff were helpful. My room was well appointed and clean. There were a lot of steps so if this is an issue for you, let them know.

I had a pool side room (which I had never had before!) for only $166 per night (Wednesday and Thursday) which was great. Staff were very friendly, laid back and informative. I intend to stay there again whenever I am back in Port Douglas.