Incredibly attentive staff! First-class service! The guys are just great! We felt their care all the time, everything we asked for was done very quickly! Thank you very much for this! The view from the common lounge area is simply stunning, like from the cover of a magazine. It was very nice to have breakfast with such a view. By the way, the breakfasts are also very good, there is a scramble and Benedict, pastries, delicious lemonades and juices.
There were also disadvantages, namely: the towels in the room smelled of dampness, in the first room the shower did not work well, however, to fix this, we were moved to another room, where the shower worked better. The shower area itself in all rooms needs repair. The access to the hotel is not very good, part of the way you have to drive along a dirt road.
Overall, we had a pleasant experience staying at this hotel. This is one of the few good options in the south of Lombok!
The hotel is located in the southern Kuta area. The entrance road is tortuous and bumpy. When we arrived, we found that the environment was great. The reception staff greeted us warmly. The room was simply designed and had a light fragrance! In short, it was a good experience.
Hotel itself, location and facility are good. But the service is really bad. Hotel was leaking on stairs and bathroom when raining. The main entrance was flooded when raining. All lights along the main entrance were not working, walking was dangerous at night. We need to tell the staff more than twice just to get the wet towel replaced due to rain, and to have our room cleaned. The staff did not know our entitlements by saying our rooms did not include breakfast, and we had to argue and showed proof of purchase. The entrance door to the villa was difficult to open.
The main minus is the loudspeaker located next to the hotel. We were there during Ramadan, it was impossible to sleep. Basically, everything is quite good. On the first floor, the rooms are simpler, but the loudspeaker is less audible there.
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