We recently spent two nights here and loved our stay. The staff is excellent! From the front desk staff, to restaurant, housekeeping, manager, and to ALL the other staff, each one gave us such attentive and personal service! The property is beautifully laid out with pathways and gardens. The lodge also has amazing views of the volcanoes. Our cottage was spacious, with a wood burning fireplace and the bathroom was big too. The bed was very comfortable. We used their laundry service too. After our treks, when we returned to the lodge, we were given a complimentary foot massage! Our shoes were cleaned too. Please be aware, when you get your shoes back, they might be slightly damp. We kept them by the fireplace at night, and they were dry in the morning. Food was delicious and beautifully presented! My only little feedback would be for the management to consider hiring a professional decorator to give the restaurant and lounge area a facelift. We would definitely stay here again!