Delta Hotels in Muskegon

This is a clean hotel with a very friendly staff! Everyone we have had contact with has been very pleasant; from the front desk to the cleaning staff to the maintenance man we met in the elevator. We asked for and received a waterfront facing room and it's beautiful. It's pretty quiet for the most part. The one thing I wish was that there were screens on the sliding glass doors facing outside. It would be nice to have the doors open without getting bugs in. My final comment is from my husband. He said, ”If you do a Trip Advisor review, mention I love the big-man towels in the bathroom.” HAHA. I see what's important to him! I really nice place I hope we can stay at again, sometime.

Please note, I have had Diamond status with Hilton for more than 10 years. On this stay, my family stayed in 2 rooms at the Hampton Inn Muskegon on the night of June 15, 2024, and checked out on Father’s Day. My family has stayed at this hotel before, and it was nowhere near this bad on our previous stay. The fact that they claimed to be out of all the Diamond member benefit snacks other than bottled water was a tad annoying, but minor. Let’s get to the bigger issues. On this stay, this hotel was quite the mess. The rooms were filthy, with all sorts of trash behind the beds, and with stained sheets. The fitness center was also quite filthy and dusty, and with zero towels. The breakfast area is added to the filthy areas. Additionally, the breakfast was supposed to run until 10. However, I’m told by another that they stopped restocking anything at 9. I went to the breakfast room after my morning workout, so I got there at 9:35 to find most of the items were completely gone. No employees were visible in the breakfast room, so I asked at the front desk if it would be possible to get more waffle batter. The person at the desk said, “Absolutely!” She then left the counter, presumably to talk to the person in the kitchen. 15 minutes later, I still hadn’t seen anyone in the breakfast room, so I went back to the front desk. The person I originally asked was back. She then said, “Oh, it is too close to the end of breakfast. We aren’t going to mix up any more batter.” So, I was left waiting for 15 minutes, expecting to see the batter refilled, but was just forgotten about. I didn’t even receive an apology for my wasted time. And my wife had been in the breakfast room at 9, when she heard someone else ask for more waffle batter. Apparently, 1 hour until closing of the room was still too close to the end to justify mixing up more waffle batter. Note, I’m not a big breakfast eater, but I really like the Hampton Inn waffles. It is the primary reason I stay at Hampton Inns. As we were checking out, I uncharacteristically asked for a refund, as this was easily the worst Hampton stay I’ve had in over 20 years. The clerk said he’d mention it to management. Considering how I failed to get notified about the waffle batter, I don’t have a lot of faith in ever hearing back on that refund possibility. So, I contacted Hilton via the app. The response was underwhelming. Their response included the following statement: “I apologize for the inconvenience caused. We will have your feedback shared to relevant team so that they can have the changes implemented as soon as possible this is the best we can do from our end at this moment. Rest assured that this does not correspond with the caliber of service or standards that any guest would anticipate receiving. Your comments will be shared with the relevant management team to ensure any shortfalls have been addressed and rectified. We appreciate your bringing this to our notice.” There used to be

It's my fault for not reading the hotel's website closely before booking it; I just booked it based on the Country Inn and Suites name and previous experience with the brand. When we drove up, we knew it wasn't a traditional, original Country Inn and Suites, and the fact that it is still listed as a Quality Inn here on TripAdvisor says a lot about how our experience went. This hotel is undergoing extensive renovations. The lobby and breakfast area look nice, but as for the rest, well, I can only address the 2nd floor hallway of the left side of the building as that's the only other part of the hotel I went to. Why? Because the stairs (no elevator, but it clearly says that on their website) were dirty and the hallway was humid and warm. Our room had only been partially renovated as the beds seemed to be updated, but the sheets were pretty thin and the towels were getting threadbare. The door on our room didn't close properly; it had to be slammed to get it to shut, and needed some force to open it. The manager was in the hallway and made a note to have maintenance look at it. We checked out the next day and my comment was that they should NOT rent out rooms that have not been completely renovated. We understand it is a work in progress and hope that it will be up to standards, but at this point, it is not at all what you might think it should be based on the brand. I'd wait until they were done renovating or make sure to request a FULLY RENOVATED room before booking here. They've been working on it for several months and it takes time.

When you stay at Rodeway Inn in Muskegon, you'll be near the airport, within a 15-minute drive of Lake Michigan and Lake Express Ferry Terminal. This motel is 4.2 mi (6.8 km) from Jumpin' Jupiter Skate & Fun Center and 6.1 mi (9.8 km) from Hoffmaster State Park.Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.At Rodeway Inn, enjoy a satisfying meal at the restaurant.Featured amenities include a 24-hour front desk and coffee/tea in a common area. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 31 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, and housekeeping is provided daily.

The hotel was very clean. It’s updated and the room was nice. The Checkin staff was nice and helpful. Sara who works nights is so sweet and helpful. The sweet lady that makes the breakfast and keeps it stocked was a delight. She was smiling and sang song every morning. She was by herself and it was a busy weekend. She never complained or acted irritated. The bed was comfortable. Water pressure was good. Only complaints were the internet wasn’t that great. And breakfast options could have been better. But, what was there was fresh and delicious. I’d definitely go back.

With a stay at this cottage in Muskegon (Nelson), you'll be within a 15-minute drive of Lake Michigan and Lake Express Ferry Terminal. This cottage is 12.1 mi (19.4 km) from Michigan's Adventure and 0.2 mi (0.4 km) from Hackley and Hume Historic Site.Make use of convenient amenities, which include complimentary wireless internet access and barbecue grills.Free self parking is available onsite.Make yourself comfortable in this air-conditioned cottage, which has a kitchen. Conveniences include a ceiling fan and an iron/ironing board.

With a stay at DreamStay on Clay, you'll be centrally located in Muskegon, within a 15-minute drive of Lake Michigan and Lake Express Ferry Terminal. This hotel is 12.1 mi (19.6 km) from Michigan's Adventure and 0.2 mi (0.3 km) from Hackley and Hume Historic Site.This smoke-free hotel features bicycle rentals nearby, hiking/biking trails nearby, and kayaking nearby. Recreational activities include canoeing nearby.Free self parking is available onsite.Make yourself at home in one of the 8 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Your pillowtop bed comes with premium bedding. 55-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves and coffee/tea makers.