To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(379)
Positive reviews(361)
Reviews with photos/video(75)
Classy environment(39)
Friendly front desk staff(37)
Delicious breakfast(24)
Average sound insulation(21)
Well decorated(6)
Stayed multiple times(6)
Perfect for business trips(4)
Tasty restaurant(4)
Negative reviews(18)
Jean See
Deluxe Room (2 beds)
Stayed in Apr 2023
Business travellers
4 review
5.0/5
Outstanding
Posted on Apr 19, 2023
great location
Response from Property: Honored guests: hello! Thank you for your a five-star high praise, very glad to give you left a good impression during the hotel, at the same time also to our work affirmation and recognition. Look forward to your visit again, I wish you smooth work, happy life!
Guest User
Discount Executive Twin Room
Stayed in Mar 2023
Business travellers
6 review
5.0/5
Outstanding
Posted on Mar 26, 2023
relatively clean & much the same.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visit again, I wish a happy life!
Jacobus Carolus
Deluxe Room (2 beds)
Stayed in Feb 2022
Business travellers
169 review
2.2/5
Posted on Feb 28, 2022
Staff was ok and location was also ok.
But sleeping in this hotel was really really bad. They actually have a KTV on the 3rd to 6th floor which is extremely loud. I was living at the 11th floor but could not sleep due to the noise. Druk people in the lobby shouting etc.
After several complaining and going to the lobby, finally they placed me on the 15th floor in a smokers room.
Will NEVER stay in this hotel again.
Response from Property: Dear guests, thank you for your comments on the hotel! We deeply regret your experience during your stay in the hotel. Your valuable opinions are very important to us. We will inform relevant departments of your opinions to improve service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Look forward to coming again!
Xiaoyu
Deluxe Room (2 beds)
Stayed in Oct 2024
Family
13 review
5.0/5
Outstanding
Posted on Oct 15, 2024
The room is very clean, the service is in place, the lobby environment is also very good, and there is a sweet smell when you enter. The breakfast is very rich and the Fuding meat slices are delicious.
Original TextTranslated by Google
Response from Property: On the journey, there is always unexpected warmth. Here, satisfaction is just expectation, while touching and surprise are what we always pursue. Thanks for your review. We hope to always be by your side!
Guest User
Basic Standard Room (Special promotion)
Stayed in Aug 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The hotel is very grand and the front desk service is very enthusiastic. I will stay here when I come to Nan'an on business.
Original TextTranslated by Google
Response from Property: Thank you for your thoughtful comments. We also always believe that we can do a good job with our heart and pursue the ultimate service. We are willing to share the joy of growth with you on the road and bring you more surprises and touches. You are welcome to come home often!
Wang Chihchen
Discount Executive Twin Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Very satisfied! The front desk service is very good, very friendly, hygienic, clean and comfortable
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! I wish you a happy life!
Guest User
Executive Double Room
Stayed in Sep 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Sep 27, 2024
Very quiet and clean
Original TextTranslated by Google
Response from Property: On the journey, there is always unexpected warmth. Here, satisfaction is just expectation, while touching and surprise are what we always pursue. Thanks for your review. We hope to always be by your side!
Huitailang
Business Double Room
Stayed in Nov 2024
Business travellers
68 review
3.8/5
Good
Posted on Nov 7, 2024
An old 4-star hotel with old facilities, especially the bathroom, with a shower in the bathtub. The room is quite spacious, but the windows are old-fashioned aluminum doors and windows, with poor sound insulation.
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Erge
Executive Double Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 27, 2024
Very good hotel, clean, hygienic, better service, and gave me two breakfasts. Because I had to check out later for the parent-teacher meeting, the customer service also extended the check-out time. Thank you very much
Original TextTranslated by Google
Response from Property: It is such a blessing to meet you. Thank you very much for your valuable comments in your busy schedule. Your evaluation is our greatest motivation! Dedicated service will give you a different experience!
Guest User
Deluxe Room (2 beds)
Stayed in Sep 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Sep 25, 2024
Very satisfied, clean and hygienic, good front desk service, I will choose this hotel next time I go on a business trip
Original TextTranslated by Google
Response from Property: Thank you for your thoughtful comments. We always believe that we can do well with our heart and pursue the ultimate service. We are willing to share the joy of growth with you on the road and bring you more surprises and touches. Welcome to come home and visit us often!
Joey_yhs
Discount Executive Double Room
Stayed in Sep 2024
Family
2 review
2.0/5
Posted on Sep 26, 2024
Our family stayed in this hotel for 5 days and 4 nights. First of all, the hotel staff had a bad attitude and was unfriendly. The floor tiles in the room toilet were broken. The hotel also arranged a room for us to stay in, but did not provide any service. The safety index was terrible!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for sharing your stay experience with us despite your busy schedule. Regarding the waiter's attitude, we have communicated with the relevant employees and punished them. We will increase training efforts in the future to provide a better accommodation experience for every guest staying in the hotel. We have discussed the maintenance solution with the engineering department for the facility problem. We look forward to your next visit to witness our changes together!
Gelundajituliuyu
Business Double Room
Stayed in Apr 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Apr 27, 2024
The room is quiet and clean, the service is warm and in place
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your encouragement and recommendation to Nan'an Hotel! Gold and silver awards are not as good as your praise, gold and silver cups are not as good as your reputation, we will continue to work hard! Wish you all the best!
Guest User
Basic Standard Room (Special promotion)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 18, 2024
The hardware facilities in the room are very good, the service is very warm, worthy of a four-star hotel, and the price is very affordable. There are some flaws. The city center is a bit noisy. It would be better to live on a high floor. It's still a good review.
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Response from Property: Satisfaction has only a starting point but no end point. We will look forward to your next visit with sincerity, honesty, dedication and love. I wish you a good mood every day!
Niyu
Business Double Room
Stayed in Aug 2024
Business travellers
6 review
3.5/5
Posted on Aug 16, 2024
When I checked in, the room had just been cleaned and there was a bit of smell. After I reported it, the staff dealt with it in time. The service attitude was good. The location was also good. I have stayed here many times. The room facilities are a bit old. After all, it has been open for so long. The price is above average. The consumption of Ximei in Nan'an is still above average.
Original TextTranslated by Google
Response from Property: There is always unexpected warmth on the road. Here, satisfaction is just an expectation, and touching and surprising are the direction we always pursue. Thank you for your review. We hope to always be with you!
Guest User
Discount Executive Twin Room
Stayed in Aug 2024
Family
4 review
4.5/5
Great
Posted on Aug 6, 2024
Hotel location, service are good, parking is convenient
The room I booked included breakfast, and the breakfast was also very good.
There is a massage parlor downstairs of the hotel, open until 2am, very convenient
The disadvantage is that there is no refrigerator in the room. This equipment is very important in hot weather.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your valuable suggestions. We will continue to improve and provide you and more guests with quality services. We look forward to your next visit!