Youyi Hotel Nanjing Olympic Sports Expo Center

Bad review, sleepless all night, didn't feel like this is a five star hotel at all. See Figure 1 for hygiene. Then, the outdoor temperature was as high as 30 degrees during the two days I stayed there. There was no air conditioning. I called to ask for an electric fan. They asked us to sleep with the window open. Even with the window open, it was too hot to sleep. We were sweating all night. We tossed and turned on the sofa all night and couldn't fall asleep. They said the central air conditioning couldn't be adjusted, but the lobby on the first floor and the hotel corridor were very cool. I even wanted to sleep in the hotel lobby. I was speechless. It's a five-star hotel. I said it was hot, shouldn't you change it to give me an electric fan? You said there was no electric fan. They asked us to sleep with the window open. There is a building opposite. Don't we need privacy? Then I felt itchy all over the whole night (most likely because there were mites on the bed) and it was hot. I really wanted to call downstairs to check out the whole night, but when we came back at night (around 12:00 am), the elevator was broken (only one of the four elevators could go upstairs) and no staff took the initiative to remind us. It can be seen that the hotel service process is really not in place. We had already taken a shower and used the room, so it was not convenient to check out and we didn't want to argue. The breakfast at the front desk is also average, nothing to do with a five-star hotel. The breakfast at Atour is better than this. Oh, by the way, the floor mats in the bathroom and shower room are all frayed and they haven’t been replaced with new ones. I forgot to take a picture of it. Business is difficult so you might as well lower the stars. Why give it five stars to deceive people? Don't make excuses. If a customer raises a problem, the hotel should solve it. This is what a five-star hotel should do.

The room is clean and comfortable! The front desk service is very good, and they will solve our requests at any time, which is very heartwarming! I will definitely stay here again next time I come to Nanjing, it's great!