SpringHill Suites Nashville MetroCenter

Enjoyed our stay and great customer service! We had a great 4 night stay. Customer service staff were so pleasant and helpful. We did have a new staffer, who billed us twice, but by the time we left, we had our refund. I also had a package of medicine that needed to be delivered to the hotel and the staff was so helpful with that. You do have to pay for parking (which we were aware of ahead of time thanks to good communication) but we were given a discount for our longer stay- a pleasant surprise! The hotel was clean, nice small fitness center and pool area clean and warm (slightly cooler when we were in Nashville. It truly was an enjoyable stay. Our room was perfect. This hotel is slightly older but our room was clean and updated. We did a lot of eating in as we brought food so having a refrigerator and microwave was great.

Property beginning to look a little run down and not close restaurants other than fast food types close by.

Mad Marriott member I had issues with room after check-in. My room was cold and went to front desk and clerk wasn’t around for 30-40 minutes with customers waiting and others looking for a room. The clerk seem to be acting funny and it wasn’t pleasant at times as a Marriott member. I checked the room thoroughly and lamp by bed was broke, and pillow case had food stains on it. The carpet was terrible and need to be cleaned. The new clerk at 11:00 pm shift was even stunned the other clerk wasn’t around and no one attending the front desk. Thanks to Cora for seeing the notes and addressing it to me. Better service is needed ASAP or have Marriott call me.