Hoshino Resorts RISONARE Nasu

"The staff who checked us in was the worst. They spoke very politely, but their explanations were very difficult to understand. Also, when we left the building and were shown around the facility, they silently snatched the map my sister had several times and explained things to me while showing me the map, which surprised me. It's not a hotelier thing, but it's unthinkable as a person. This time, we booked three rooms: my parents, my family, and my sister's family. First, they showed my parents' room, and then we were told to "cross that bridge," so we started walking ahead, and behind me, I heard a voice explaining to my sister's family, "Now, I'll show you where the lounge is." What, my parents and we can't use the lounge? I thought, so I turned back and asked, "No, everyone can use the lounge!"... If that's the case, shouldn't they explain it to everyone, including my parents? In the end, only my parents were there when they were explaining where the lounge was, but they repeatedly said, "This is for use by people up to 12 years old!" I think that's why they do it, because both my family and my sister's family have small children, but I felt very uncomfortable when they repeatedly emphasized something that should have been clear once. The other staff were very nice and we thoroughly enjoyed the meals and activities, but the first woman's nonsensical service bothered us, and the trip left us all feeling unsatisfied."