Adults Only, Hideaway at Royalton Negril Resort

Check in went bizarrely unhinged and mismanaged. The next day management visited to rectify the horror. Overall service was above average in most departments. I rebooked because nothing is perfect and amendments were offered.

Staff upon arrival were great. Staff at adult pool were amazing and attentive. Housekeeping was phenomenal. Restaurant reservations had to be made through app and staff was not accommodating with assisting (particularly a male in the lobby… rude and condescending). We didn’t spend over 4k to be told to go to the buffet. Very disappointing. Also, when asking where hot tub was, we were told they do not have one. They ran out of Tito’s one day and they do not have limes for drinks or olives for martinis or Bloody Mary. We were offered lime juice. So, make a stop when coming from airport to get your own garnishes/fruit. The web states you can go to sister resort (Lido) however, that is not true. Overall, we still enjoyed our stay through the disappointments.

The.resort need a face lift furniture in room Are used fridge doesnt cool, food.always rhe same.not enought varieties. I.would.nit go back so expensive i rate this.hotel.3.5 start

First, I would have to say that my husband and I have been to many all inclusives. I have never seen an all inclusive resort that put such a high expectation on tipping. We literally spent hundreds in tipping. you would expect the service to be just as high. We went all week without our housekeeper replacing our coffee packet. We had to ask. One day we did not get two washcloths. I called the front desk and they said they would get one right up. We waited. I called again. They said it was because of the weather. It was raining out. We never got one. On Thursday, the day before we left, the front desk called to let us know that our housekeeper was off the next day and if we needed anything leave her a note on the bed. I have never had people be so blatant about a tip. The rooms smelled musty all week long. The staff stands outside and will snag you and ask you how your time is and our friends got talked in to an hour long discussion about timeshare. They stopped us to ask about our stay. Said we could get a deep clean for the musty smell, and maybe a gift on our anniversary! My husband declined the sales pitch. No deep clean came, and no gift. We could never get a reservation at one of the restaurants at a decent time. The app for it ******. We walked in and asked to be squeezed in and were sometimes able. If you’re going to spend this kind of money, go to Sandals where they have more things to do.

So disappointed with this property! Stayed at the Royalton 4 times previously and this was my first time in the sister hotel the hideaway. Had the penthouse suite which had huge jacuzzi pool overlooking the ocean. This was my main reason for choosing this room but sadly the jacuzzi was unusable as it was freezing cold. I asked numerous times for somebody to come and fix it but this never happened. Also, i thought i would try the jacuzzi bathtub in the bathroom. However, this had no plug so no way of being able to use this facility either! I was told i had 24/7 room service and a butler and so ordered breakfast at 7am. Breakfast delivered cold at 9am! Numerous complaints made on the property and i was told it would be dealt with and i would be called or/and emailed with a response and resolution. This hasnt happened either so a dreadful experience from a 5 star resort im afraid