MPM Hotel Arsena - Ultra All Inclusive

Great location, hotel is right on the beach & is a short walking distance to Nessebar old town! The staff is excellent and the food selection at the buffet is varied, flavourful and plentiful!  The facilities are very old, furniture in the rooms is dated and in dire need for an upgrade. Rooms are very basic they lack proper lighting and electrical plugs especially by the night tables.  Sun loungers are very uncomfortable and the umbrellas are small so they barely protect you from the sun.  Our stay was enjoyable overall, mainly thanks to the staff and the excellent location of the hotel

Desislava is the best bartender in Arsena . Her coctails are so colorful and delicious . The best is the best . Love her ❤️ ❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍❤️‍

Excellent hotel, rooms were spacious and clean, bathroom was a little dated, but was decent size, balcony was a bit on the small side though. We stayed on the 3rd upper floor facing the sea, which was nice, as long as you don't want an early night, as entertainment goes on right below you till 10pm. Food was lovely, with a great choice of both traditional and some English dishes, chips and pizza was also available from the pool bar during the day, and icecreams from the hotel lobby bar. The beach bar was great too, not much choice, but saves you having to trek back up the pool when you want a drink. Location wise, it was spot on, the beach was large and clean, with a 20 min walk into Old Nessebar, past a selection of bars/restaurants on the way. Only slight downside (and I am being picky here) was the language barrier with some barstaff as I suspect they are not as used to using English as it was mainly other Slavic countries who frequent Bulgaria, but we got there in the end

Hotel is nice reception staff, and the young l staff i think thai in restaurant are really nice and work hard.. Bar staff very miserable not sure if its a language barrier but they could smile and be more friendly. Food at pool bar 10/10 restaurant food always cold even if your first in , couldn’t eat breakfast stone cold. No english tea bags every other flavour and ok if you drink coffee im just (glad i brought my own). Excellent cleaners and friendly. Overall stunning view, nice rooms just need hot food.

We have spent a long weekend here. Excellent choice! Restaurant presents good good, fresh and very large variety. Rooms are spacious and comfortable, provided yoy do not get a room in the old part! Which is terrible! First night we spent in 707! Worse than a student hostel! Second and last night, we succeeded to talk to the lady manager, being the only one who could change the room! She did and in the new part it is really 4 star!

It's not our first time in Nessebar, but it was our first time in MPM Arsena. We went to other hotels in that area and none of those was that bad. The good parts: - the food was ok, enough choice for everybody and it was fresh - the pool was clean - the bar had many choices for drinks (alcoholic and non-alcoholic) - private beach - location - right on the beach - beach bar The bad - by far, the room was the worst thing about this hotel - cleaning was the worst that I have seen, speaking about long-term cleaning (mold between the tiles, stained sealing, stains on the walls, see the pictures) - we tried to change our room, but they didn't want to change it - the toilet was leaking, addressed to the reception but nobody came for the whole of our stay (4 days). More than that, the person from the reception was trying to explain to me in a bad English that maybe it's not the toilet, but from the ceiling. - the windows in the bathroom was so badly positioned that people from the other room could see me siting on the toilet - the view was to another room - in the room was so cold, that I came back home with a cold. Tried to adjust the temperature, but the thermostat didn't work at all; even switched off ventilation completely from the thermostat, but ventilation was still on. - the chairs on the beach don't have a small mattress on them, you sit just on your towel - on the private beach there was no "security". People that were not staying in the hotel were coming and sitting there and someone even took my chair while we were in the water. - the beach bar didn't have all the drinks - the outside of the hotel looked dirty - some of the stuff didn't speak English and were sometimes rude If you ask us, you are better off to another hotel than this one.