Courtyard New Orleans Downtown Near the French Quarter Reviews

The front desk service attitude is relatively poor, the hotel facilities and environment are not bad, the location is close to the French area and there are many bars and restaurants

Service was decent and they let me check in early which was a plus. Close to all the stuff. The hotel is in need of updates overall (floors cracking, paint peeling), and my room was less-than clean with urine all over the toilet.

I was the Bonvoy member that booked 3 King rooms for me, wife and 2 other travelers. All 3 King rooms were different with mine being half the size of the others 2…. VERY SMALL…. I requested to be moved, which they accommodated, BUT they moved me to double bed room… valet parking is $50 a day, which I knew going, but we requested our car for an excursion, and it took over an hour to get our car… they did comp us for a day of parking. On a positive note, the hotel is VERY convenient to the Quarter, and we felt safe.

Great Hotel, staff and very close and walking distance to Bourbon street, The Audobon Aquarium and you have the Beignet Cafe right around the corner !

2nd floor room off elevator wasn’t ideal!! No window only window looked into elevator area

This hotel is falsely advertised the location and the bar wax the only good thing about this hotel! First before we booked the hotel we called an asked about the balcony rooms two of my friends were told that all rooms that say view were balcony rooms so we went off of that and the highlights on the room which Alonso said balcony and booked the rooms ! When we arrived there was no balcony to my room so I go to the front desk to inquire about my balcony only to be told that the only rooms that come with a balcony will day balcony in the title they had no care that we called and spoke to someone who told us that the view rooms were balconies! They offered nothing and we just had to deal with it ! The room was mediocre the fridge was in a broken wooden dresser! The rooms looks nothing like the pictures definitely out dated version of the pictures online ! The bathroom had no ventilation and the edges of the shower were dirty ! There was a big rust stain on the floor next to my bed ! I asked to have my room cleaned when I went out only to return hours later and my room still not clean tried again later that evening same result! Called down to get toilet paper and towels which took 45 minutes to get ! I had to get toilet paper from my friends room smh ! I won’t be back ! We stayed 4 nights and I couldn’t get my room cleaned not one time just horrible! The microwave for each floor is in the hallway next to the ice machine!

Aside from the hotel advertising ALL rooms as "balcony" and only having approximately 8, i would absolutely reccomend.

Refrigerator noisy freezes on every setting Air & heat thermostat not working properly Very very small bathroom This was not up to Bonvoy standards that I have stayed in previously

The photos are misleading. I paid extra for a “view” and the view we got was of the hallway. The lady at the front desk rolled her eyes at me and told me that I got exactly what I paid for. Never staying here again.

The staff is not at all friendly. Also your room is only cleaned if you make a request. When I did, the room wasn’t swept, they simply picked up the garbage and changed the towels. The beds were half made, as in the covers were just brought up and the pillows literally thrown at the head of the bed! Would never recommend this hotel!!!

There was no door between the toilet and the rest of the bathroom. We had to call to have the toilet repaired right after we checked in. We weren't given a local map. They did fix the toilet quickly.

In general, the staff was friendly and the hotel was clean. However, there was no Wi-Fi for the first three days of a 5 night stay. One night, there was no hot water (we received a note slid under out door to inform us). The next night, there was only scalding hot water or ice cold water in the shower and regardless of the temp, the water was a slow trickle. Will probably not stay here again.

Great walking distance to everything. Clean rooms and perfect location. Ice machines were out on several floors and there was no in-room safe.

Location was great. Valet was costly and food or breakfast was costly and not worth the money spent. Overall unclean than other courtyards and if you need a stay next to canal street this is good. Overall 3/5 for the price and comfort. Air conditioner was so loud and felt out of place for the Marriot brand name.