New Hotels in Tianshui

"I brought my kids to Tianshui and booked this hotel because of the 2-meter bed. First, let's talk about the location. It's a bit far from popular attractions like the ancient city and Fuxi Temple. There's an uphill slope from the main road to the hotel, which isn't ideal for those who don't like walking. Across the road, there's a downhill path leading to residential areas where there's a morning market, which is much better than tourist-heavy streets like Yusheng Lane. The hotel service was excellent. There was an aroma diffuser outside our room that sprayed every once in a while, and the scent was very strong. After I reported it to the staff, they unplugged the machine for us, as we couldn't stay in the room otherwise. I also suggested they change the scent, as it was too sweet, cloying, and overpowering. The facilities are quite comprehensive. Although the gym isn't big, it's sufficient, and the equipment is all new. The availability of towels, water, coffee, and tea was a big plus. It's worth mentioning that the breakfast on the first day was good, but not so much on the second. I ordered wontons first and then went to get other dishes. When I went to pick up the wontons, they said they were out and gave me noodles instead. There was one fried egg left, and one side was burnt. When I asked the chef to fry another one, he said the machine was broken... I'm not sure if it was really broken or if he just didn't want to turn it on for one egg. Breakfast was advertised until 10 AM, but the yogurt was gone by 9 AM."

"這次入住超出預期！房間收拾得乾乾淨淨，衞生做得很到位，床鋪平整，沒有灰塵。衞生間乾爽整潔，淋浴、馬桶這些設施都完好好用。公共走廊乾淨明亮，安靜不嘈雜。整體環境舒適，住得安心，下次還會選擇這裏👍"

"Honestly, I find this hotel quite ridiculous. I first came here right after it opened, and I even left two positive reviews because the service was excellent back then, including the welcome fruit and the overall reception. But this time, the hotel's service was simply unbelievable. It feels like if you encounter a problem, they won't help you solve it; you're on your own. Their attitude is basically, 'This is how it is, deal with it, and if you have a problem, that's not our issue.' On the first night, at the bar, the bartender was busy attending to foreign customers. I asked for a drink menu three times, and they just ignored me. I ended up having to go to the bar myself to get one, even though there were only two other tables in the lobby at the time. The second day, I felt the room was too low. I didn't want to bother Ctrip directly, but since my membership tier allows for unlimited room upgrades, I first confirmed this benefit with Ctrip's customer service, who then contacted the hotel on my behalf. I also complained to the hotel about their incredibly slow room service. The longest I waited for an order was 40 minutes – that's how long it took for them to deliver an order I could have picked up myself in that time. The duty manager who came to resolve the issue just told me that too many people were ordering and that my room was the best one. What am I supposed to do with that? Should I donate a delivery robot to them? Saying my room is the best is just looking for trouble. Then, the lobby manager called, and after I reiterated the same problem – that the room wasn't good – their solution was to offer a free breakfast. Of course, I didn't eat the breakfast because their breakfast is terrible; I've had it before. Regardless of how the owner arranges things or trains their staff, the overall impression this hotel gives is that either you're an alien, or they simply couldn't care less about you. Everything is incredibly slow. Can't you fix this? Customers want to order food; you're not going to starve us, are you? Or you could just tell us, 'This is all we have, just wait.' Or, 'Your room is on a low floor and not great, just put up with it, it's the best.' 'We can't change your room, so here, have some breakfast.' You complain about a problem, and you never get a proper explanation or a solution. It's utterly perplexing! I should just change hotels. You travel all this way home, carrying so many things, only to deal with this. From a hardware perspective, many reviews have already truthfully pointed out that for this price, it really can't compare to Sheratons in other cities. The quality of this chain brand in this particular city just doesn't measure up. It's not just other cities; even the quality of the drinks at their own bar is inconsistent. The first photo is from this trip, and the second is from February. It's truly baffling. All I can say is that after these few days, I will never stay at this hotel again. It just feels so strange. The staff might think they're working in a five-star hotel, but as a guest, you absolutely do not feel like this is a five-star chain hotel. I even started to wonder if it was a fake, or if all the previous staff were fired after just six months. This attitude is evident from top to bottom, even with the housekeeping staff. For a five-star brand like yours, your staff training should at least live up to your brand's reputation. I simply don't want to communicate with them anymore because it's pointless; problems won't get resolved. It's truly confusing."

"The facilities are brand new and it's very quiet at night, probably because it's a new establishment. The AC cooling is incredibly effective; 27 degrees feels like 17 degrees. The breakfast selection is average, but the taste is great, with every dish being up to par, especially the pan-fried dumplings – it's rare to find ones that aren't hard at a hotel buffet."

"This stay experience is particularly good! The hotel service is very warm, the staff at the store take the initiative to help with luggage, and the communication needs to change rooms are very fast. I learned that the lover's body is special, the room type is upgraded for free, and fruit and drinking water are also delivered. The whole process is modest and courteous, the details are in place, and the stay is comfortable. It is highly recommended."

"This is a good homestay in snow, there is a very comfortable farmyard, the room is clean and tidy, there is a shared living room, facilities and toiletries are all available. The host, Qian Mo (WeChat nickname), is very hospitable and warm. We stayed at this residence and felt very warm and had a feeling of home. There is still a trace of memory and reluctance when leaving."

"The hotel is close to Tianshui South Station in Maiji District, and it is about the same distance to Maiji Mountain and Fuxi Temple. Hotel facilities are very new, clean and soundproof. From the front desk to the room service staff, the attitude service is very good. The most important thing to praise is the thirteenth floor room service Wang Ximei. He is very enthusiastic, the work attitude is serious and responsible, and the hygiene is very good. I have been to many cities for tourism, and I have lived in major brand hotels. The service that makes you so comfortable is really a high look at this city and all-season hotels. I will choose here next time I come to Tianshui."

"Choosing Mowen Tea House Guesthouse for this trip to Tianshui exceeded my expectations! Located at the foot of Yuquan Temple Mountain, it's just a few minutes' walk from Fuxi Temple and Tianshui Ancient City. An evening stroll to admire the city lights was incredibly pleasant. The guesthouse is relatively new, with spacious rooms. We stayed in a six-person room with three children; it was a suite with one room having four beds and another two. It was exceptionally clean, with new bedding and complete amenities. Bottled water and toiletries were provided, and the towels were disposable – a very thoughtful touch. The owner was also incredibly kind and even recommended an authentic beef noodle shop nearby. If you're traveling with children or friends, this is definitely a top choice. I'll definitely choose it again next time I'm in Tianshui!"

"酒店位置不錯，就在古城和伏羲廟附近，樓下有很多吃飯的地方，向左向右都有吃飯的地方，酒店設施齊全衞生乾淨整潔，服務也是很好，就是早餐不夠好，可能是我們8點半去就沒什麼東西吃了吧，所以服務方面我給了減分，大堂服務是非常滿意的，小夥子辦理入住速度快又熱情。停車也是很方便，一個老同志指揮停車，很熱情。"