New Hotels in Xinzhou

"Atour is the largest 4-star hotel within Xinzhou Ancient City. It boasts an excellent location, perfect for self-driving travelers, and offers well-maintained and complete facilities. The guest linens are of high quality, and the mattress and pillows are exceptionally comfortable. Both the variety and quality of the breakfast are very good. Suggestions and Comments: 1/ Almost 50% of the hotel rooms are on the ground floor, with windows facing the street. Despite safety warning signs, closing the curtains makes the room too dark, and even with sheer curtains drawn, there's a risk of insecurity and privacy breaches. Would it be possible to apply a 50cm high frosted film from the bottom of the window to remedy this design flaw? It would have been perfect if Venetian blinds were installed between the double-glazed panes, but alas... 2/ Hotel design should prioritize convenience of use > ease of cleaning > aesthetics. If this order is reversed, problems arise. Using white as a base with dark gray lines for murals or artworks is fine, but using it for a tabletop makes it look dirty, always making you want to wipe it down even though it never truly looks clean. The basin faucet handle is also problematic; it feels designed for children and is hard to grip. 3/ The elevator lighting is too dim, and having one wall as a mirror creates a lack of security! Additionally, dim lighting can easily lead to hygiene standards not being met. 4/ The hotel provides guests with a map of the ancient city, but the font is too small. I had to take a photo and zoom in, which then made it blurry. You should try it yourselves. The font size should at least be consistent with that used by Atour hotels in general. 5/ The bacon at breakfast on the first day was so tough it was like chewing on plastic. 6/ The maintenance and cleanliness of the shower room's floor tiles are significantly below the hotel's overall quality, which was quite disappointing. 7/ As the closest 4-star hotel to the 'Dahualiu' (Iron Flower) show in the ancient city, the hotel should be aware of its showtimes, contact information, and cancellation status (performances are stopped in high winds). This information should be provided to guests, perhaps via a notice board in the lobby. I was initially told it started at 8 PM, and then was told to check for cancellations myself via ** (other media). Service needs improvement! An Interlude: On the 17th, while driving out of the underground garage, I had a tire blowout because I had to swerve to avoid two illegally parked electric bicycles. The repair shop initially said that this tire size was hard to find and might take a day. I immediately called the hotel to inform them and indicated that I might need to extend my stay. Afterward, Ms. Shen from the front desk called to express her concern and offered to help contact relevant suppliers if the tire couldn't be found. She also told me to discuss how to resolve the issue with her once I returned to the hotel (by then, the 4S shop had sourced a tire from elsewhere, and I still had plans to visit Foguang Temple and Nanchansi Temple that day). Her call made me feel very warm. Around 7 PM, I returned to the hotel and found the front desk manager, who first told me that the underground parking lot was a public parking lot not managed by the hotel. She then said she had found the person in charge's phone number and told me to contact them myself to resolve the issue. When a guest's property is damaged, the hotel should express sympathy and assist the guest, but I felt she was trying to shirk responsibility. As someone with over 30 years in the hotel industry, from entry-level to executive, I have never allowed myself or my subordinates to give guests the impression of shirking responsibility when dealing with problems. After my insistence, the front desk manager used her phone to contact the parking lot manager for me. On the day of the incident and afterward, I collected multiple pieces of evidence of significant safety hazards in the hotel's underground parking lot. I have since submitted them to Xinzhou 12345, demanding an investigation and accountability for these safety concerns. Atour provides free parking for its guests in a public parking lot, which theoretically involves paying fees to the parking management company. Since Atour is a client of the parking management company, why does Atour not see the problems in the parking lot? Such issues will inevitably impact (and potentially cause losses for) Atour's guests. It's a coincidence that nothing happens, and an inevitability that something will! Safety hazards that I can spot easily, Atour can't?"

"Ancient city pick-up: very convenient to go to the ancient city to have a car directly to the door, praise! Facilities: Perfect Hygienic: very clean Environment: aesthetic The decoration atmosphere is very beautiful, the room by the stairs is a bit noisy Service: Very good, very warm, you can communicate and send anything you lack."

"A beautiful day seamlessly connected The polite driver picked us up at the hotel on the high-speed rail. After checking in, he walked into the room and was pleasantly surprised. It was very spacious, clean, quiet and comfortable; high-floor view! Invincible beauty view! Rich breakfast; delicious bean curd, professional coffee ☕️ and amiable staff service attitude is very good! Hotel staff personally arranged for the next day to send the train station; meticulous work such excellent staff service can be centered! Then to Shanxi Zhangzhou will become the first choice hotel."

"First of all, I am not a trust. I can choose this one with children. It is close to everywhere, convenient parking, and parking. I bring my daughter-in-law and two children to visit the ancient city of Zhangzhou and stay at this hot spring hotel. The courtyard environment is elegant and quiet, the room is clean and comfortable, the private soup pool experience is great, and the ancient city is back to soak in a hot spring to relieve fatigue. The location is convenient, the service is intimate and thoughtful, the family of four lives very comfortable, the parent-child travel is very suitable, next time you come to the ancient city, you will choose here, recommended!"

"Comprehensive experience: This stay experience far exceeded expectations, the hotel is strategically located and very convenient to travel. The front desk staff smiled kindly, checked in efficiently and quickly, and really made them feel at home. Facilities: The rooms are spacious and bright, elegantly furnished, and the bedding is soft and comfortable to ensure high-quality sleep. The bathroom with separate dry and wet is reasonably designed, the shower water pressure is sufficient, and the sanitation is spotless."

"What era are we living in? Still charging deposits? I don't understand this. This is the first time I've encountered this hotel. I was worried they might steal something, but it's ridiculous. The refund process was so slow; it only came back this afternoon. The emergency exit was pitch black at night; leaving the door open would be terrifying. The elevator is set up for room card only, but you don't have an emergency exit, do you? This hotel's security needs improvement, and the staff's attitude is just so-so. It's a newly opened hotel, and I think it's in the same building as the Panhua Hotel. At least it shouldn't be too bad, right? It's not cheap, even at several hundred yuan a room during New Year's Day. The necessary service and attitude should be provided. You can't just say you're too busy because you're busy. Is this the customer's problem? Are we supposed to pay for it? Since the front desk and rooms are far apart, you should have more staff, instead of making people wait while you do your work. Ultimately, pointing out problems is meant to provide an opportunity for improvement. The complimentary breakfast is also problematic. I've stayed in so many hotels; Marriott and Sheraton have such good quality, and they even offer it in good reviews. The program at Xinzhou Ancient City was quite good, and the hygiene and environment of the hotels were also very good. However, the management and service need significant improvement. It's newly opened, so there are many opportunities."

"From Beijing, I drove to the ancient city of Zhangzhou. I went through various strategies before departure and compared countless accommodations. I finally finalized the five-star hot spring hotel in this ancient city. It turns out that my choice is completely correct, and the experience directly exceeds expectations! Self-driving is the most important parking, the hotel can hear the door, the parking space is sufficient, the tram is directly charged in the underground parking lot next to it, park the car and walk for a few minutes to enter the snack street, the alley is the bar street, the alley is the iron flower, shopping and eating to see the night view is particularly convenient, Not tossing back and finding a parking space. Driving all the way for a long time, the room's own independent private hot spring is really the biggest surprise, the soaking is super comfortable, next time you bring your parents to experience."

"去忻州玩臨時訂了家酒店收穫了意外驚喜 新開的桔子酒店 外觀好氣魄 房間非常大 一進屋就好喜歡 特別乾淨 沒有裝修的味道 洗漱用具 睡衣都很齊全 隔音很好 床品舒適 空間佈局合理 公共區域設施很全 洗衣房健身房超級方便 適合愛運動的人 工作人員很熱情 很有耐心 以後去那邊還會選擇這家"

"Staying at this hotel on a business trip is worth it! The layout of the room is reasonable, the office and leisure are not wrong, the front desk check-in is super fast, the decoration style is very like, the health is first-rate, the staff is warm and friendly, and the Amway is strong! Service attitude is full. During the work, I visited the ancient city of Xiazhou. There are a lot of carbon water food in it, which is very authentic. I think this is also a cost-effective hotel. It is very convenient to go to the ancient city or the station. Come back next time!"

"The room environment is good and the facilities are complete. The staff in the store is very good, friendly and friendly. Although the parking space at the door is tight, the service staff will kindly help to reserve the parking space and guide the storage, which is very intimate. Due to the late check-in time, I saw a food stall downstairs and worried about noise. The service staff took the initiative to arrange a dark room to stay. It was quiet at night and it was not noisy to open a window at night. Good stay experience ～"