OYO Newcastle West

When we arrived to the hotel we were greeted by a very creepy manager, who demanded to see ID and stopped our friend from coming to the room with us!! (We are 3 girls in our early 20s) and mae her stay downstairs with him!!! The communal bathrooms were gross and very unhygienic!! And when I decided I couldn’t stay at that hotel that night, the friend who was staying invited her boyfriend to stay the night instead. As of this change we informed the manager, in which he demanded to meet her boyfriend! Otherwise he couldn’t stay!!! After asking wether it was a male or female stying first!!! We felt so uncomftable we checked out immediately and had paid the full amount without staying!!! HIGHLY AVOID.

We arrived at 5 pm to find the property locked and no one answered the bell or knocks at the door. The telephone number provided does not connect to anything. We had to go find another hotel at short notice. I believe this property to be some kind of scam.

Absolutely disgusting hotel! 🤢I never write bad reviews as I’m not like that but this has to be said. First of all we had to wait around for 3 hours trying to check in to our hotel in the cold. We had rang to ask when someone would be there to allow us to check in and they said they would be there and then they never came. We tried ringing but never answered the phones again. When we finally got to check in 6 hours later they told us we hadn’t paid even though we had so we had to repay as they wouldn’t let us in and we had to pay a £10 deposit for the room key! And there was MOLD EVERYWHERE! 🤢 In our rooms there was Mold on the walls, the bed covers and the ceilings all around. In our beds there was fleas and bed bugs we couldn’t even stay the night it was so disgusting 🤢 The bathrooms hadn’t been cleaned. We then went to check out as we couldn’t stay there and I asked for my deposit back on the room key he had asked for as if we lost the key we would have to pay the £10 back. I asked for this back and the man on reception started shouting at me and pointing his finger!!! Avoid at all costs - do not ever stay here!!!

Stayed here for 1 night as we were going to a concert. Yes okay its not in the best area of Newcastle but hey if you can get over that then great. Yes I admit we were a bit worried reading the reviews before staying that we actually looked at other places but to be fair we had a nice time. Yes its basic but its clean and they are helpful, we actually had a really great night sleep. What more could you want really its not the ritz its just a hotel/bar just outside Newcastle city centre with helpful staff. Thank you we enjoyed our stay

Great value, modern, clean rooms, attentive staff, 20 min walk or 5 min taxi to the centre, quiet area. Not sure what the bad reviews are about - the place is not trying to be the Hilton - considering the cost of the room, it is great value for money ultimately. There is also a bar and a pool table if you have time to spend at the hotel. Thanks for a great experience

Hotel is shabby and unclean and in a very rundown area. We felt very unsafe coming back after the concert. No tea and coffee in rooms but if you wait 20 minutes for the hot water urn located in the bar to heat up then you can get tea or coffee. The room we stayed in was tiny with barely enough room for the double bed. We booked through ***********. Even though the terms were pay on arrival, the hotel took our money 3 days prior to arrival but we didn't notice this on the day and were asked to pay the amount for the room which we did. On arriving home, we noticed 2 charges for the same amount for the hotel. The payment taken 3 days prior to arrival was listed as Newcastle West Hotel and Bar. The payment taken on the day was listed as Clifton Hotel as were the drinks we bought in the bar when we came back from the concert. When we rang to make them aware of the error we were told it was Booking. Coms mistake and we should deal with them. When Booking phoned the hotel to ask about the mistake, the hotel denied all knowledge of their association with the Clifton. They claim we didn't stay at the hotel. We did.... Believe me you would not forget a stay in such an awful place!!! The hotel have claimed we stayed at the Clifton Hotel. We didn't. They are not to be trusted. For reasons known only to themselves, they have chosen to lie and double charge us for a one night stay. Dishonest people running this hotel!!!! If you have no option but to stay here, check your bank statement before you hand over any money. Or just don't bother and pay a bit more to stay in a decent hotel run by honest people.