Changbai Mountain Guoxin Qingsong Homestay (Erdaobaihe Railway Station)

I don’t want to say more. The place is remote and you can’t get a taxi at night. Looking at the newly opened B&B, I thought it would be good. You’ll know once you go in. The hygiene is terrible and the facilities don't work well. The air conditioner didn't get hot all night. There is no service. Speechless 😑😑😑😑

The room is big and cost-effective. The one we stayed in had a tatami and a large bed which was suitable for families. The hotel is very close to the high-speed rail station and has a pick-up service. You can also take a hot spring bath

Avoid lightning! No deposit refund, make money from the deposit!  I checked out of the hotel at 7:00 am on December 30th. When I checked out, I asked when the deposit would be refunded. The front desk explained that it would be refunded at 2:00 pm. I was in a hurry to leave so I didn’t argue about it. But at 7:00 pm, I remembered that the deposit had not been refunded. I called the front desk, and they hung up after asking for the room number. They didn’t say they would refund it. I waited for more than ten minutes but still didn’t refund it. Then I called Ctrip to communicate about this and force the deposit back. Isn’t 12 hours enough to check the room? Why can't we just check the room and refund the deposit when the guest checks out? In addition, if I had not remembered this matter, would the 200 yuan never have been given to me? If there had been no complaint from Ctrip, would the customer have unilaterally contacted the hotel by phone and the new hotel still not given a refund? There is no service at all and they make money by cheating customers' deposits. Although 200 yuan is not a lot, it adds up. The deposit issue is the most serious problem during this stay. In addition, regarding the service, it is really terrible. I would like to see the following 3 points 1. I booked this hotel online two weeks in advance. I thought it would be more sanitary and have a better environment as it was newly opened. But when I went to Changbai Mountain, I called at 1:00 pm and was told that I would be picked up at around 7:00 pm. The hotel owner said that I would have to wait until 8:00, which means I would have to wait for an hour before I could check out. The reason was that it was past 7:00 and the car was fully booked. So I didn't get this service. When I got to the hotel, the hotel owner didn't offer any compensation for this. Objectively, they acted like, "This is the only way you can do about it. You can't hold me down and pay." I took the initiative to offer breakfast, and I barely got through it. 2. The Wi-Fi in the room could not be connected. I called the front desk, and they kept saying that you were connected to the wrong network, there was no problem with our network, you were not connected to the one with the strongest signal, you must have connected to the wrong network. Later, they called their staff over, and the aunt explained that the network in this room was broken, and we have been trying to connect to China Unicom, and it has not been fixed yet. If you still stay tomorrow, we will go to fix it. The arrogant tone of slander disappeared instantly, and they took it for granted to tell you about any problems with facilities and services, that's how we are. If you can't hold back on this kind of service attitude, it's really hard to accept. This store is in a remote place far away from the center. It was actually quite inconvenient in the past, but the newly built environment is better. 3. I stayed for two days in a row. I went out to play on the first day. When I came back at night, I found that the room was not cleaned. I had to wait for a while before they came to deliver a few bottles of water and changed the towels, but they didn't clean them. They only changed them after I asked them to.