Name: Sheraton Chicago Northbrook
Address: 1110 Willow Rd, Northbrook, Illinois, 60062, 1110 Willow Rd, Overseas, United States
Rating: 8.8

Sheraton

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非常棒的酒店 服務和環境都很到位 安靜舒適

Very good hotel. The service and environment are very good. Quiet and comfortable

Restaurant

24 hour reception

Parking

Luggage storage

Swimming Pools

Wi-Fi

Smoking area

Golf course

Breakfast

Pets allowed

Non-smoking room

Pet friendly

All Languages

English

Chinese

All Room Types

King Room

Two Doubles Room

Deluxe King Room

The service experience of the whole Trip.com is very poor; help the boss customer book the hotel, the front desk informs the room that there is no payment, and the customer credit card directly swipes the card; half a month later, the credit card money was repeatedly deducted; fortunately, I took the accommodation order and could explain it clearly; Contact Ctrip to ask me to provide a certificate. After finally finding the certificate, I experienced three consecutive days of different customers' phone contact. The matter was still not resolved. Ctrip did not explain from beginning to end why the money did not pay the hotel, and did not explain how to compensate. What is the reason for compensation? As a result, my company could not be reimbursed, and the money could not be refunded; the whole process of check-in and booking experience was very poor; as a loyal fan of Trip.com, I was really disappointed; First of all, there is no timeliness in handling complaints, and it is not clear what the customer wishes. Different customer service calls are bombed in turn, and none can be patted; second, from beginning to end, there is no error in which link, and no compensation according to the breach; Obviously, for customer capitalism, we can't retreat if we don't live, there is no room for moderation; but Trip.com is wrong, I'm sorry to solve it, and the double standard behavior of our own revolutionaryism is extremely bad! Originally thought that I was a platinum customer, the complaint will be handled more promptly, but there is no difference at all, so there is no difference between booking Trip.com, Tongcheng, and Encore, no matter your membership level is high or low; Therefore, it is recommended that you do not put the dishes in a basket, if there are cheap ones, you can find cheap ones, and the expensive ones may not be good. If there is a problem, it will avoid the weight, and the compensation that should be borne will not be responsible for itself; The customer service also said: Why didn't you call us Trip.com at that time, we will deal with it immediately, meaning that the customer did not contact you, you are not right, the responsibility is with you, hearing this is really fainted on the spot; The time difference between China and the United States, I booked a hotel, and I have to pay attention at any time. I don’t pay attention. I have to be on duty 24 hours a day like a Trip.com employee... How can this customer service be on duty... Commission Ctrip earns, you have to do things, you don’t do it is your fault! To the extreme!

The hotel is located in a safe area of ​​Chicago, surrounded by Jewish and Chinese wealthy areas. There are food supermarkets and other supermarkets opposite the hotel. At Whole Foods, you can buy box lunches and fast food similar to those in China. The combination of Chinese and Western food can fill your stomach. It takes about 15 minutes to drive to the commercial district of the local air force base, which is lively and delicious.

Great hotel! Great location, surrounded by wealthy areas and close to Northwestern University.

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Browse 84 real hotel photos & reviews of Sheraton Chicago Northbrook on Trip.com - showing guest rooms, dining spots, pools, and all the little details that matter.

Sheraton Chicago Northbrook - 84 Photos, Reviews & Deals | Trip.com

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Northbrook

United States

Illinois

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