"Hotel is clean and staff is great, but breakfast was far from abundance shown on photos. Very limited food choice. One hour from the start some of the food was gone for good. In addition all pancakes and cakes tasted somewhat chemical. There is no kettle or anything similar in a basic room. The room was spacious and AC worked as it should though. Hotel is about 15 minutes walk from tram stop (if would be closer, but there's no sidewalk along the big street nearby)."

"clean rooms great breakfast, wide selection of dishes advantage of late check-out proximity to sports activities"

"Everything is fine, good clean hotel with its own restaurant and parking. Nice service. I definitely recommend it."

"I stayed for one night in a basic double room when I was visiting Flora Olomouc. I was pleasantly surprised by the interior which is tastefully renovated and comfortable. The best thing about my stay was definitely the staff, who promptly helped me find my misplaced phone and was very helpful during the whole stay. One little negative is poor sound isolation between room and hallway. Isolation between rooms is fine, but noise from the hallway was really loud (fortunately, this was not a problem after 10pm or so.). The bed is comfortable, the room cosy, with enough space and amenities for my short stay. Breakfast was extremely crowded but that's to be expected during a big event. Food was plentiful though, and very tasty."

"The spa was only open on weekends and was not available, but overall it is a really good hotel. Best recommended!"

"Clean, new hotel in a quiet neighbourhood. Amazing gym and overall a great facility. Welcome drink is a nice extra service. A true four-star experience."

"The location is very close to the city center, there are attractions all the way for half an hour, very close to the train station, transportation and parking are very convenient, there is a hotel self-operated restaurant downstairs, it is also delicious, satisfied"

"A very modern accommodation facility with many technologies suitable for the 21st century, underground garages, and air conditioning, microwave oven, fridge, big enough. Everything is clean. Very kind and helpfull staff. The breakfest was just perfect."

"I stayed in a Junior Suite. The room itself was modern, spacious, and very well equipped, and it felt genuinely premium. I specifically chose this room because of the large bathtub. Unfortunately, the bathtub could not be used at all during the stay because the drain plug did not work. Despite several attempts by staff, the issue was never resolved. The staff openly admitted they were already aware of this defect, which is particularly disappointing when the bathtub is a key feature of this room category. The wellness area was available only in a limited mode. The staff there were friendly but clearly disorganized. What left a very poor impression was being given a dirty towel in the wellness area — something that should simply never happen in a hotel of this level. The lobby bar — if it exists at all — was not available during the stay. The same applied to several other services, always with the explanation “maybe another day.” This creates a strange paradox: you book a hotel, but without services. And this happened during holidays, when most of the city was closed and there was literally nowhere to eat or drink outside the hotel. In such situations, a hotel should compensate for the lack of options in the city — not mirror it. Room service was available only from the third day of the stay. While the food quality itself was good, the absence of room service during the first two days, combined with a closed restaurant and no lobby bar, is a serious failure — especially during a holiday period. Housekeeping was one of the biggest issues. The bedsheet was already dirty upon arrival and was not changed at any point during the entire stay, even though the room was “cleaned” later. From a hygiene perspective, this is unacceptable and hard to comprehend in a hotel positioning itself at a higher standard. Breakfast was modest, with a very limited selection and not particularly fresh pastries. The worst part, however, was the organization: staff were moving metal carts between tables while guests were eating, collecting dishes and creating significant noise. As an almost surreal moment, staff members were also seen taking food for themselves and removing plates from the breakfast area. The biggest disappointment overall was communication — from the initial reservation process to the check-in experience. It felt chaotic, inconsistent, and at times as if the guest was an inconvenience. Ironically, the check-out staff were very friendly, but by then the overall impression was already damaged. Summary: a beautiful, new hotel with excellent rooms, but services, organization, and basic hygiene standards do not currently match the price or expectations. Especially when the city is effectively closed, a hotel should step in and provide services — unfortunately, that did not happen here. A real shame, because the potential is clearly there."