AAnonymous UserFirst visit to Clark Hilton and our stay exceeded expectations in every way. Staff are all very courteous and professional - outstanding welcome and solicitous care throughout. All are great and special thanks to those who helped with luggage, taking photos and looking after us. We received a lovely free birthday cake and Mr Ed of the Olive Resto helped us with packing it as it was really too generous to eat in one go. Also receptionist Mariz very hospitable and made us feel really welcome explaining everything. Our room was upgraded to balcony view. It is a lovely restful place to spend time, with great views, food and a superb swimming pool with little casitas attached. Highly recommended - the best hotel in Clark we have visited so far.
AAnonymous UserWe had a good stay so far. The room was clean, comfortable, and well-maintained. The staff were also friendly and easy to approach whenever we needed assistance. Overall, it was a pleasant experience.
AAngelica CastadaPros: location, parking, valet parking available with fee, front desk service, slide on the pool, friendly staff, great bed, AC is working well.
Cons: No exhaust in our bathroom so the whole room smells when use.
No spa
So little toiletries given
The breakfast buffet situation.
The worst part of the day is having to wait to get your breakfast. I understand there was a wait. Maybe offer a coffee or a glass of water for the people waiting outside.
We got there at 9:07, and saw bunch of guests waiting. So I asked if they can text us once the tables are available (it’s hot outside) Declined. Lady said that we have wait and if we’re not here, then we can’t eat breakfast basically. Finally got in at 9:30. What do you expect? Either cold food for the ones that people don’t like or empty tray for the ones people like to eat.
You know, that’s okay. It can be improved. It’s not the staff’s fault. All of them are functioning. But I guess the space cannot accommodate the number of guests.
GGuest UserThe location of the hotel is relatively remote, in a village, it feels like the form of Chinese farmhouse, the grab can't be positioned, breakfast is normal, there is a big sofa, you can sleep, it seems to be a free airport pick-up.
AAnonymous UserThis place is very accessible to Aqua Planet, SM Clark, 24 hrs K Mart Grocery store and other Food Establishments. The staffs are very accommodating and helpful specially the assigned staff in the lobby.
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