Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Good
76 reviews
7.6/10
1 night
From JPY 7,425
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8.9/10
Very Good
GGuest UserThe staff in the restaurant were lovely and provided an excellent service. The food was tasty with a wide variety of choices, the room cleaning was also great. The only downside for me was the limited opening times of the indoor pool and gym facilities.
MMOHAMED RAMIThe hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great.
The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...)
Biggest weakness:
1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho.
2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that)
3- Booked an all inclusive and still need to pay for the gym? why?
AAnonymous UserDisappointing for this price and for a 4 stars hotel.
Room was barely acceptable, clearly not cleaned below the beds, no glasses, no towels, soap and shampoo containers almost if not empty upon arrival and were not filled at all during our stay.
Towels were a nightmare to get: sometimes just enough, sometimes missing one, sometimes missing two.
Getting an iron was a battle and forget about laundry service.
Requests were not always met with a nice answer, they painted a room next to ours taking no precautions, getting the smell far into ours.
Lunch was excruciatingly expensive for the area, forget about it.
Included breakfast and dinner were OK.
Location was very nice, although the surroundings are a bit dead..
ZZAYATIJ’ai été surpris par l’accueil et le professionnalisme de l’équipe de cet hôtel, un personnel très respectable professionnel, très accueillant bienveillant. Nous avons été super bien accueillis. C’est un endroit très calme pour se poser tranquillement la propreté de cette hôtel mérite ces cinq étoiles sur chaque classement en en garde un super bon souvenir et hâte de revenir prochainement. J’ai remercie encore particulièrement le service de sécurité, le service à l’accueil réception et surtout le personnel de restauration vraiment y a rien à dire. Allez allez-y, les yeux fermés pour ceux qui veulentséjourner dans cet hôtel vous serez super bien acquis. Merci encore et j’espère à très bientôt.
DDOMENICOBON HOTEL MAIS CRAFAR QUI SE PROMENAIT AU COULOIR ET CLIMATISATION INEXISTANTE
Hôtel en générale très bien mais il faut perfectionner les détails. Inadmissible voir un crafar qui courrait sur le long du couloir et avec une température chaude se faire dire qu'on a le chauffage. On est sorti de l'hôtel pour aller ailleurs. La nuit on a dormi avec la porte du balcon ouverte pour la chaleure
AAnonymous UserThe resort hotel has a good overall vacation experience with good food, accommodation and entertainment. It is very close to the beach. The hotel has water park facilities and three swimming pools. There are sometimes performances in the evening. The food is good and the price/performance ratio is acceptable.
GGrooTripI didn’t have a good experience at this Hotel. Stayed 12 days on a business trip and many of these days I arrived after work with no towels, no shampoo, or no laundry bag. Weak breakfast, and the Hotel needs a total renovation.
GGuest UserThis is our second time at this resort. The parking is very square, the security is strict, the environment is safe, quiet and very relaxing. The buffet is rich and the staff are friendly and enthusiastic, always able to provide timely help when needed. The staff are all fluent in English and can communicate easily! A very cost-effective resort. I will definitely come here in the summer next time because the swimming pool looks really beautiful!
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