Sunrise Village Beach Hotel

The worst hotel. We got covid and couldn’t Travel and they refused to reimbursement us even with proof of a positive test. They even refused to cooperate w trip.com. Our friends stayed at the hotel and they said it was a waste of money.

Awful! The worst hotel I’ve ever had the misfortune to stay at! Far from 3* definitely not an all inclusive standard hotel. Filthy, unmanaged, lacking in staff, poor facilities. Average food, makeshift furniture, closed unmanned indoor bar during the day. Pool bar with plastic half filled cups. Poor staff on her own all day trying to do everything. What a mess!! Inside bar area was the same story at night too! Filthy water machine, dirty mat, dinted bin, no cups used by everyone filling their water bottles spreading germs from the nozzle to the bottle & back to nozzle! Disgraceful flooded toilets, no lights, no toilet paper! Most cubicles locked & out of order those remaining were filthy, overflowing, no light bulbs. The Poor staff, same faces left to get on with it with no sign of a manager or a cleaner or pool cleaners! Merkey pool water gave my partner an ear infection! Never seen it being cleaned over the whole week! Limited drinks menu for all inclusive til 11pm anything outside of the menu was extra. Beach was accessed via a zillion steps with broken hand rails & overflowing bins. No drinks bar, 2 mobile toilet cubicles tied together were out of use. VIP charges for old battered sun beds! Rooms were very basic, fridge had last guests belongings still in it. No tea coffee facilities. One old pillow, black mould on the cushions. Floors not swept. Far from a NEW hotel more likely to have been closed for some time & acquired recently. Temp makeshift furniture gathered just to get open.. the hotel was set up for the French, constant French language loud & annoying over microphones day & night. Far from a relaxing break. I have absolutely nothing positive to say other than the few staff that were left to fend for themselves day & night were friendly & tried their very best. I imagine they will all leave suffering from stress & exhaustion.. they deserve a medal. They seriously need to clean the whole place, inside & out. Tidy the gardens, train the staff, add more staff, raise your standards, create comfortable seating areas with air con & clean up the bins throughout the day & night! Or sell up & allow someone else to do it properly! Do not recommend that Jet 2 have this hotel listed at any star!!

Breathtaking Views and Cozy Rooms .The view from our room was simply stunning, overlooking the beautiful sea. The landscape around the hotel was just as impressive. Our room was clean and comfortable, making our stay very relaxing. We’ll definitely be back!

Impressive Show Cooking. The live show cooking at the buffet was outstanding. Watching the chefs prepare our meals right in front of us was a great experience, and the food was delicious. The beach and the comfortable rooms made the stay even better.

Perfect Holiday Spot ! We had a wonderful time enjoying the beautiful beach and comfortable rooms with sea views. Perfect location!!The buffet was great. and the pizza was simply outstanding. Everything was clean and well-maintained!!

Staying at Sunrise was a wonderful experience. The pool was lovely, offering a serene environment to unwind. Our room was spacious and super comfortable, with everything we needed for a relaxing stay. The food was outstanding, with each meal better than the last. I highly recommend this hotel for its comfort, excellent dining, and beautiful pool area!