Hotel the Palm Reviews

Great location, right in the heart of 5th Avenue. Staff were lovely. The pool was amazing. Highly recommend this hotel

The service was good. I had a good time staying there. I also enjoyed the the roof top swimming pool.

The staff was wonderful about coordinating airport shuttle pick up and drop off. Sandra, was always very responsive and helpful. The staff did upgrade us from a Standard Room to a much larger room. It was spacious. However, we were disappointed for several reasons. -The water did not get hot. It barely got to room temperature. We reported it to the front desk but it did not get any better. Showering here ******. -They do not provide any comforter, just a thin sheet. -The rooms are not soundproofed. There are several clubs on either side of the hotel. If you're counting on a good night's rest for an early tour to Chichen Itza, you can forget about it. -We returned to our room with the door wide open two days in a row. The first time it happened, we thought maybe we didn't shut the door good when we left. The following day, we conscientiously shut the door making sure it locked behind us. Low and behold, when we returned in the evening, the door was wide open again. My husband immediately reported it to the front desk and security who said they would speak with housekeeping. Luckily nothing was missing. Unlike other 4 star hotels, we noticed this hotel did not provide a blowdryer, robes, houseslippers and wash cloths.

The balcony door was broken so it was highly unsafe especially with all the sensitive document with me. The water wasn’t hot for almost 20 minutes leaving us highly uncomfortable. Water you can work with but lack of safety forces me to ask for a reimbursement. Kindly refund the amount as it was highly inconvenient for us to carry our stuff around the city and it was a big liability and huge inconvenience.

The palm is one of the best locations in playa del Carmen. It’s a short walk to the gorgeous beaches of playacar, nightlife and restaurants are right outside the door, and it’s close to public transportation. The hotel is clean and basic, but comfortable and all one needs for a great time. Make sure to check out happy hour on the rooftop deck. The staff are welcoming and kind!

It was a little less than great service. The pool had a booger or something in it that the staff took their time to take out. The breakfast only had three options. When we arrived we had to have the shower changed because it didn’t work. One night we also took of the sheets and their was a blood stain on the mattress cover. But it was really close to everything. Great location. The rooftop pool was nice and the room is very spacious.

I did like i didnt have hot water for 3 days. Three staff went to correct the problem in which it only worked for 5minuted the hot water. After the rhird day they moved us from the room. They almost made me pay extra like if it was my problem. When it was there problems with the boiler.

Room was not clean and property is old and neglected. Staff hardly spoke English, couldn’t communicate with them.

The staff was very nice, however the room wasn’t as clean as I’d like. It should be updated as well.

Great stay, location wise it was perfect! Walkable anywhere! Rooftop pool is amazing, bar is great and food is wonderful! The front staff were great and helpful! Will be back!

Incredible experience and we only got here. My 90 year old grandpa wasn’t feeling the greatest when we arrived and the staff at reception were so understanding and went above and beyond to ensure we were comfortable.

Ended up at this property due to an issue with ******* and Singular Dreams canceling 6 hours before arrival!! The Palm turned out to be an amazing place, so much so that we are going back in November…Muchos gracias The Palm….not so much *******. Daniel

This property was probably really nice at one point, but when we got there it was very run down. It has potential, but it would take a lot of work to get it back in good shape.

The rooftop is quiet and not much people, so If you look to have parties on the roof, this is no longer the place. I f you want a calm vacation, this is great. Plus the food and service from all the bartenders is great. Also the people from reception are great and very friendly, would stay here again. Great for price. Only negative side is that if you want to relax and sleep at night, its close to 2 nightclubs, but like almost anything else on the 5th street.