Hotel Mongibello Ibiza

The reception and restaurant staff provide excellent service and organize affordable transportation. Guests praise the impeccable cleanliness, varied breakfast buffet, and convenient location near the beach and shops.

We had a really lovely stay at the Mongibello - the decor is so unique and picturesque. The location is perfect and the staff were so helpful. A special thank you to Camelia and the rest of the booking team who helped me with an error I’d made via ******* (who were impossible to contact). We’ve recommended the hotel to family and friends ahead of our wedding in Ibiza in Sept! They will have a perfect stay.

This review is written based on the price to stay here (and therefore your expectations) and comparison to other hotels we stayed at in Ibiza. The Good The sunbeds have nice thick mattresses and there are plenty of them. The hotel is very clean and recently refurbished. The beds are big and comfortable. The location is nice and we enjoyed the walk into town. The Bad There is no space to put your suitcases anywhere in the room. The wardrobe is tiny and no drawers or surface space anywhere. There is plenty of parking but only available to people who have suites. Why? The music is loud with speakers everywhere in the hotel - there is no escape unless you want to sit in your room all day. The receptionists need training - there was no warm welcome or information on arrival for us or even how to find our room! We turned up having prepaid our 7 night stay on a booking site with our confirmation booking. After spending ages trying to find a “voucher” that they insisted on and a long queue waiting behind us, we asked to sort it out in the morning. We were then woken up later at 10pm requesting the voucher again. 😩 It was all easily resolved in the morning. There are no extras such as bathrobes, refills of water or tea etc. in your room. The Ugly The theme of the hotel is fun and different. It turns from fun to ridiculous when the hotel rams the theme down your throat at every opportunity. Don’t expect the hotel to prioritise guest comfort or enjoyment over their implementation of this theme. For example, the “library” is a few books ONLY on the Amalfi coast. We left a book for other guests and it was promptly removed. I asked the hotel to turn the music down and I was told “nobody else is complaining” and “it’s hotel policy”. Instead of providing some practical items in your room, you get a giant amalfi coast book. I read about these issues with the hotel before I booked but I wrongly presumed the management team would have rectified them. Such a shame as the hotel could be amazing. If you enjoy being treated with disdain and feeling like an extra in some sort of movie set then this could be the hotel for you.