Premier Inn Poole Centre (Holes Bay) Hotel

Lovely clean room, comfortable bed. A little noisy as it was close to an industrial estate. No decaf drink options a only 1 coffee and 2 tea bags in the room. Good shower but within the bath, not on its own. Staff friendly and helpful, very nice restaurant.

Have stayed here in the past as very convenient for the port but something has gone very awry. The amount of equipment out of order was staggering. The check in system. The vending machine for drinks. The toilets in the public area by the bar. No beer on draft. Food options unavailable due to broken kitchen equipment. By comparison the Premier Inn we stayed in a week before was the Hilton. An overwhelming sense, rightly or wrongly, of an establishment being deliberately run down. For refurbishment? To close it? The room: fine. Lacks USB sockets as other PIs have. Staff polite and friendly enough but the amount of apologies they had to make must be morale crushing.

Again, amazing stay, the staff is very helpful and very friendly. The restaurant team is very friendly and committed to the job. Definitely recommended this Premier Inn. Rooms very clean, restaurant freshly painted. Well done team and management, doing amazing job.

Dirty room. There were Cobwebs above the bed, bits left under bed. Wet carpet in places by bedside. Food all dried up unappealing. Breakfast felt very rushed. Location nice and handy for lots of places. Parking good. WiFi worked well. Usually I have never found fault with a premier inn until this visit

A Truly Disappointing Experience – Multiple Room Moves, Hygiene Issues, and No Real Resolution I stayed at this Premier Inn from April 11th to 13th, and unfortunately, it was one of the most disappointing hotel experiences I’ve ever had. I originally booked Room 166, but shortly after checking in, I discovered the shower was spraying water all over the bathroom and neither the shower nor the sink could maintain a constant temperature – alternating between scalding hot and freezing cold. I reported the issue on the morning of April 12th and was told it would be fixed by evening. When we returned that evening, nothing had been done, and the issue persisted. My husband went back to reception, and we were moved to Room 141. That room brought a new issue – a bug was found on the bed. Once again, we had to go to reception, and we were moved a second time, this time to Room 204. While Room 204 was tolerable in comparison, it still had its problems: • One of the pillows, sealed in plastic for “freshness,” was mouldy • The bathroom extractor fan didn’t work • The bath drained poorly, leaving water pooling after each use Having to move three times in a two-night stay, coupled with ongoing hygiene and maintenance issues, caused significant disruption and discomfort. I contacted Premier Inn directly afterward, hoping for a reasonable resolution, but the response I received showed no real concern or accountability. It’s incredibly disappointing to experience this level of neglect and then be met with such indifference from customer service. I expected better from a well-known hotel chain. If you're considering staying here, I would strongly recommend thinking twice. Considering this cost me £190, so much for a 'Good Nights Sleep Guarantee'

This hotel is dropped its standards in the last year. It is clearly understaffed. The rooms are ok but the bathrooms need attention. You now have to notify staff if you require your room serviced. The restaurant is now only open for breakfast but only doing a limited service and then the bar and restaurant is open from 4pm also only doing a limited service and no bar food. The corridors are full of rubbish from people’s room and left over takeaways but you can’t blame people when the hotel does not provide a adequate place for customers. Would seriously lot at alternative places to stay.