Hotels Near Shoppes At St Lucie West in Port St. Lucie

This is probably the worst experience we have ever had in an HIE. We are Spire Elites and have stayed in every IHG property type. We weren't shown any appreciation, acknowledgement or offered any ammenities and we have stayed in IHG properties for close to 100 nights the last couple of years. We reserved a suite for the largest room they had. Suite was really beat up. The toilet ran constantly, the telephone didn't work, holes in the walls, dead insects in the ceiling light fixtures, carpet was stained with ripples from age. The entire room was way past its life cycle and just plain dirty. I just can't believe this was the most expensive room they had. This was probably the first time I have ever considered walking away from a reservation and getting a room elsewhere. Just no pride taken by the property.

Chose this hotel for location, reasonable price and liked that breakfast was included. Not very welcoming staff, paint stains on the elevator floor, stains on the sofa in the room. The breakfast offerings were very sp**** and not very appetizing….scrambled eggs consisted of big chunks, rubbery, tasteless turkey sausage, yogurt, cereal, couple of bananas and oranges, pre-packaged bagels. Next day, offerings were the same, but there was no yogurt. The icing on the cake was the coffee. There were 2 urns which were not labeled as decaf and regular. I asked the breakfast attendant whic one was decaf and was told that they both were regular. I asked to have some decaf and was told that there wasn’t any. So I decided on tea, but all were regular so I asked the attendant for decaf tea and when they retuned I was told that there wasn’t any. Omg….unbelievable…..talk about missing the mark on the basics. Said, sorry… and they could put in an order which would be here by the afternoon….a lot of good that would do right then! The next morning, same eggs….and what appeared to be hash…we did not bother to eat and just got coffee. The next day we couldn’t face going to the breakfast area again, so we went out and had a wonderful breakfast…..well worth paying for! Housekeeping…be it as our room was not attended to, we inquired at the front desk and were told that guests had to request housekeeping. Maybe guests should be informed of this at check in? Right?! Returned to the room in the evening and room was attended to, but tissues were not replenished…so had to go down to the front desk. One day I wanted to fill the ice bucket, and walked up and down the floor and could not find an ice machine. I asked an attendant and was told that it was on the 3rd floor…. Went to the 3rd floor and still could not find the ice machine….asked another attendant and was told that it was on the 4th floor….it was there, however because there is only one elevator, it took a while for it to arrive. So annoying! We have never had such a bad experience at a Marriott hotel which was not up to Marriott’s reputation. The best part of the stay was leaving.

I lived the scenery

We stayed here for a week including Easter 2024. We had a one bedroom premium apartment with a balcony. The place was clean and tidy and relatively well equipped, although like all Sheraton apartments there seems to be an assumption that you won’t need more than 4 cups or plates, which I find quite annoying. It forces you to use an almost empty dishwasher far too often. Considering we were there over the holiday weekend the place felt remarkably quiet. It isn’t a big resort and has no amenities apart from the pool area, but it is close to the golf courses and not too far from the coast, so we expected it to be busier. On Easter Sunday we had the whole pool area to ourselves for over an hour in late morning ( which was lovely) and we never had a problem getting a sunbed. Most days there were just a handful of people enjoying the pool. The resort is located just off the I95 and is close to a shopping area. A couple of miles down the road is Tradition which is an attractive purpose built ‘village’ with another good shopping area. Port St Lucie itself was nothing to write home about; we found Fort Pierce more interesting and more appealing, with plenty of things to do, and only a 10 minute drive away. If we could transport this little resort to other parts of Florida we would always choose to stay here.

Great place to stay, and a great value. Room was clean, staff was friendly, nothing but good things to say. Especially Brian, at the front desk. I had to leave before the continental breakfast opened, and he went out of his way to go in the back and get me some muffins for the long road trip that I had ahead of me. He made my stay a special experience.

There are a lot of small black bugs at the door and bathroom, the parking fee is $15/night, and there is an additional $35 service fee per day, and the room is cleaned every other day