Hotel Posillipo

We had already had the feeling of rudeness over the phone, then the confirmation took place on the spot, with a cold welcome and the first thing we were told was to move the car. We enter the room and the first and only positive thing is the panoramic view. The room is cold and after several attempts to turn on the heating which did not maintain the temperature, we gave up. The hairdryer, as soon as it was turned on, smelled of burning and we asked for another one, which was delivered to us with the usual rudeness. The night was dramatic. We had asked for a quiet area and instead until one in the morning there was such noise as moving people. My partner called the reception who replied "of course, you have the restaurant upstairs" but there were other rooms for us. So much so that we couldn't sleep all night. In the morning we decide to leave this four-star place, but half a star is already a gift. Let's go have breakfast (à la carte?) With old and dried sweet pastries. I went to settle the bill and the gentleman at the front desk didn't say a word of apology, and he never raised his head. Embarrassed and disappointed we ran away from this terrible situation. Unspeakable. Not recommended

My experience with this structure is absolutely positive: in particular with the manager who, from a first impression, proved to be very attentive to customer needs. I highly recommend it

Beautiful location, excellent cuisine, shame about the lack of availability of the owner: after we spent two nights, regular customers because we were also last year, had dinner at the restaurant both on Friday evening and Saturday, on Sunday morning he had the rudeness of not not even letting us use the swimming pool for half a day... saying that he had guests arriving and that he didn't want to cause inconvenience... quite simply I won't set foot here again. It's a shame because it doesn't take much to ruin everything...