Guest User
May 17, 2025
Whenever we visit puri, we stay in Hotel Holiday Resort. This time also we did the same. Our stay was from 10th May 2025 to 16th May 2025, in their Family Quadruple-bedded Room. It was very nice & their staff were also well-behaved & curteous. The rooms were very clean & spacious. But, we felt like some facilities we're missing. Some of them are as follows:- 1. We have their Privilege Membership card & get 20% discount on our room rates, bakery, laundry & spa. That's good. 2. But, a major problem is that they don't serve complimentary breakfast. When we are paying Rs. 7,000/- for room, we feel like missing this. And, nowadays we get complimentary breakfast in each & every hotels. Then why should this hotel (almost like a 5-star hotel) be an exception to this? 3. At the swimming pool, we have to hire Nylon swimming costumes, which costed us Rs. 120/-. They also have some items like swimming googles, etc. which you have to purchase fully. Even the beach balls are also for sale & not even for rent. The beach balls costed Rs. 100/- & the swimming goggles costed Rs. 400/-. We feel like, when we have the Privilege Membership card, then we should get these Free of cost, or even the 20% discount should be applicable to this also, but unfortunately, it's not. 4. Also, the price rates of their food at their Restaurants (Fusion & Gajapati) is on a higher side. Our first day breakfast (1 x Ch. Club Sandwich, 1 x Masala Dosa, 1 x Aloo Paratha) costed Rs. 739. This I think, is not at all acceptable. Even if, because of the card, I'm getting the discount, it's just saving the GST amount, & nothing else. 5. We got Complimentary Jhalmuri & Masala Chai for our evening snacks. But, seriously, Jhalmuri only? Which Hotel, nowadays, gives Jhalmuri as evening snacks? Yes, I know, it tasted great, but when we're paying Rs. 7,000/- for our stay, then atleast there should have been something Pakora-like snacks. 6. Now, the next point is about something that we never experienced at our previous stays. The washroom was little bit stinking from the very first day. This was not at all acceptable. But, after 1-2 housekeeping service, the smell went off. But, the room was very spacious & clean. I want the responsible correspondent to take some measures against these points to clear up these issues. Thank you.