Tracy L
December 4, 2024
Arrived for a week in December, two adults and two small boys We had one room booked and I’d tried to contact the hotel with view to adding another room to the booking but never recya reply, we were told upon arrival we had Ben given an upgrade to a family room which was one double bed and a separate room with a single bed and pull out additional bed, asked again about buying another room but was told they were full, room was more than adequate, the single bed was like sleeping on a concrete floor but others were fine. No TV in the smaller room and that leads straight onto the balcony so could be an issue with some kids I guess, would be better thought out if they’d changed the rooms round but was no problem to us. Only one room key ever worked and that was very temperamental AC was really good The complex is absolutely huge with loads of water slides, loads of pools some heated some not, being December the unheated ones were freezing and on the whole completely empty. The big water slides park for the smaller kids really could’ve done with being heated, the one at the Aqua Blu sister hotel next door was much warmer and therefore much busier. There’s a surfing pool a wave machine pool, rafting lazy river and gondolas spread across the 2 hotels as well. Pool towels can be changed at various points Food, we were never hungry but were never overwhelmed by the food, usually lukewarm and very samey, the best options were the live cooking stations as at least that was hot, there’s snack bar food court places dotted about that do a limited choice should you not want to leave the pool areas offering fresh pizza which was nice enough. There’s was a few things on a couple of days that were really nice, as I said we never went hungry but did become a bit bored with the food quite quickly, there’s a restaurant you need to book called Neverland which is table service which we tried but was cold and not to our taste, they put on a show there as well There’s a kids club and they do movies and shows for the kids I think the Aqua blu is a slightly better hotel but we were in the middle of the 2 complexes and used the facilities of both equally There’s a shuttle to the beach, the beach was crowded and a complete letdown in comparison to other Red Sea beaches I’ve used over the years, we only bothered going once, the food was awful with no where else to use There are ATM money change machines in the lobby which we couldn’t get to accept our notes, there’s told us maybe they don’t take sterling despite it clearly being an option, they told us where we couldn’t go to change currency but failed to inform us we had to take a passport. Hotel taxis are horrendously expensive, if you walk out between the two hotels there’s always normal cabs there, use those instead they’re half the price Constantly trying to sell trips that are cheaper on Klook or get your guide and massage and spa, gets wearing very quickly. There’s are lots of birds about, quite often pecki