Because I was traveling with three older sisters (about 70 years old), I booked a three-bed room for 2 days. I checked in that evening, on the 5th floor, there was a power outage in less than half an hour. The hotel had no emergency measures. I asked the front desk and had a bad attitude. As a result, the elderly spent the night in the dark without lighting, elevators, and mobile phones. No air conditioning, no bathing, no hot water to drink. At 6 o'clock in the morning, the old people carried their luggage and walked down to the fifth floor. They returned the room for the rest of the day. The hotel only refunded the room rate for one day without any other indication. After contacting Ctrip, the attitude of Ctrip's customer service is still good. Contact the hotel to confirm the situation. In the case that the hotel said that it could not pay immediately, the room rate was paid for one day and refunded to the elderly, and said that it would negotiate with the hotel again.
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