Hotel Hacienda Reviews

Response from Property: Dear Saasrius,Thank you so much for taking the time to share your review of your recent stay at Hotel Hacienda. We greatly appreciate your feedback and are thrilled to hear that you had a pleasant experience with us.We're delighted that you found our location to be convenient, with the city being within walking distance. Our team takes great pride in providing our guests with easy access to the vibrant attractions and amenities nearby. We hope you had the chance to explore and enjoy everything the city has to offer.Creating a friendly environment is one of our top priorities, and we're delighted that our team made a positive impression on you. We strive to ensure that every guest feels welcomed, comfortable, and well taken care of throughout their stay. Your kind words are a testament to their dedication and hard work.Once again, thank you for choosing Hotel Hacienda. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back in the near future. Should you require any assistance with future bookings or have any special requests, please do not hesitate to reach out to our team.Warmest regards,The Hotel Hacienda Team

Response from Property: Dear valued guest,We sincerely apologize for the disappointing experience you had during your stay at Hotel Hacienda. We deeply regret any inconvenience or dissatisfaction you may have encountered.We appreciate your feedback as it helps us identify areas for improvement and ensure that all our guests receive the best possible service. We take your comments seriously and will use them to make necessary adjustments in order to enhance our guests' experiences.Our team is committed to providing exceptional service and creating a pleasant atmosphere for all our guests. We understand that we fell short of your expectations, and for that, we are truly sorry. Your feedback serves as a valuable reminder for us to continuously strive for excellence.Should you choose to visit us again in the future, we would be delighted to have the opportunity to make it up to you and provide you with an experience that exceeds your expectations.Thank you for bringing your concerns to our attention, and we hope to have the chance to welcome you back to Hotel Hacienda, where we are dedicated to ensuring our guests' satisfaction.Sincerely,Hotel Hacienda Team