Hotel Indigo Heilong Lake

Very bad, the waiter is totally out of shape, has big problems with service attitude and awareness, and is not proactive at work. The hotel is poorly maintained, with outdated facilities and poor hygiene. The breakfast was totally lame and the food was terrible. The funniest thing is that when I applied for late check-out until 2pm, I was told no. Note: I don’t think that not being able to delay is a big problem, but I was really surprised by the hotel’s cold answer of “no”.

Hygiene: There was blood, blood, blood, and blood on the quilt. Blood is the dirtiest thing, so disgusting. I called to request a new quilt but they didn't have it, not even a quilt cover! The high occupancy rate is not an excuse. A hotel of this level doesn’t even have a quilt without blood on it! Service: There was no quilt, no apology, what kind of service is this? There is no concierge service except for the shuttle bus. The rooms are scattered in different buildings and the gravel road is uneven, which is very inconvenient if you have a lot of luggage. Environment: The hardware facilities are OK, the decoration is good, the room is big enough, the surrounding scenery is also OK, and it is convenient to camp next to Heilongtan.

Thank you Ella, the hotel housekeeper, and the other girls at the front desk! I feel perfect and happy to stay at Hotel Indigo this time! Thank you Ella for your thoughtful and careful arrangement, and enjoyed the moxibustion scraping, shoulder and neck relaxing massage and other items. At the same time, I would like to thank the other girls at the front desk for their thoughtful and careful service! The restaurant service is also quite good! A perfect trip [Break tears into laughter]

Worst stay experience! The management is extremely chaotic! There is actually a situation where one room can be used by two people! Without any contact or confirmation, they just packed up the luggage in the room and took it away! The bed guard provided was of poor quality and it fell down in the middle of the night, causing the child to fall directly to the floor and cry loudly! There wasn't even a handbag in the room. Will never stay here again!

Facilities: Except that the air conditioner is a bit loud, and the TV is not an Internet TV, everything else is good and relatively new. Hygiene: very good ~ cozy and clean. Environment: The decoration is very exquisite, full of details, and I like the overall style very much. Service: There is no need to comment too much on the service~ Five-star praise, very satisfied🥰 I recommend Longxuan Chinese Restaurant at InterContinental! The dishes are delicious and not expensive, and the service attitude is also great~ We didn’t go to the restaurant for dinner until around 2:30 in the afternoon. Because the chef was about to leave work, we contacted Miya in advance and ordered the dishes on WeChat for the chef to cook first. When we arrived at the store, we went straight to the restaurant Eat it, the experience is very good ~ recommended recommendation! 😋

Hygiene: Children wear slippers when they enter the house, and their socks become black after walking around. Facility maintenance: The bathroom overhead shower was broken, and water was spraying everywhere around the shower head. I went to the InterContinental to swim, and when I walked into the lobby, there were facilities for children everywhere, which were of relatively poor quality. I went to the teahouse, which was also shabby and old. Environment: Opposite the balcony of the suite are all dilapidated unfinished buildings, with no cover or shelter at all. Sitting on the balcony at night feels like facing a row of **. After eight o'clock in the morning, construction vehicles were ringing downstairs. Service: After booking the room, the butler greeted me. After checking in, he helped me book a private room for dining, but the reservation was wrong. The restaurant called to confirm and then changed it. In addition, from the moment I got off the bus, the ferry driver watched me carry my suitcases by myself. There was only one front desk at check-out, and she was always busy. I had to carry my suitcases by myself when I left the hotel. The service of this hotel is not even as good as it was in the past two years, and it is getting worse and worse. Why do I have to write so much? The housekeeper who added me on WeChat did nothing and just kept asking me to give good reviews! ! !