Bodelwyddan Castle Wales

Arrived 11th April, today 12th. Pros- check in on the driveway whilst sat in the car, good system, nice room !With patio in shared courtyard. Cons - see pic of our view when we exited the lift to room PH104. Member of leisure team totally disinterested to our queries. Cheapest bottle of white wine £24.75! Had to pay £50.00 to ensure we had a table in the cabaret room (a barn!) Had to pay for coffee after dinner. Positive about room turned into negative at. 5.00am when the seagulls woke us up

If you go to Bodelwyddnan castle - be sure to participate in the guided tour of the castle and grounds with “Graham”. He is so knowledgeable, enthusiastic and amusing. It’s about a 2 hour tour describing the history of the castle, the changes in its use accompanied by so many myths, legends & stories. Graham has a very amusing delivery and is a font of detailed information. You can really tell he has a passion for history as well as gardening and nature in general. HE IS AN ASSET TO THE WARNER TEAM at Bodelwyddan.

My husband booked us a 1 night stay at the castle despite living in Abergele I have never stayed here and what a fantastic place From checking in with a lovely lady on reception to a beautiful room overlooking the grounds to the wonderful array and choice of food to the first class of entertainment and Marcius and Streetlife all compared brilliantly by Erin What a fantastic stay really enjoyed it and will definetly be back soon

From the minute you enter the castle your holiday experience begins, exceptional food, amazing staff who want to go that extra mile, entertainment outstanding Rossi and her team make you want more. Daily activities are great and really fun. Booked again can't wait!

Stayed at bodelwyddan castle for my wife's birthday this March. Booked in using the paid for extra which I found useful, staff on desk were pleasant and helpful as were the staff who greeted us at the gate. Found room easily and central to where all the facilities were. Booked a table in the restaurant when it opened at 2pm again staff helpful with which table would be best for my wife's mobility. Would advise booking the vip for the evening as sometimes difficult to get a table. Food was of a similar standard to when stayed at other warner site reasonable quality, menu not overly varied and and always a roast on in the evening. Waiting staff in restaurant really pleasant and helpful, Bar staff really helpful and friendly didn't have to wait long most of the time, apart from one night when approx 2130 all bar staff and waiting staff disappeared from the atrium bar and lowther bar and we had to wait for about 5-10 minutes. Cleanliness of room ok. Booked to come again.

This was our 3rd visit to Warners Bodelwyddan Castle and overall it was a good experience but not as good as previous visits . BAD - It has lost its edge, they clearly have problems with staffing levels. There are clearly maintenance issues in respect of two of the mens toilets (see photos). Worn out furnishings in the Atrium Bar, chairs and settees that clearly need replacing. Settees have stud covers missing on the back leaving sharp studs that can damage a jacket. The underneath of chairs hanging down in both the Atrium Bar and Mulberrys and stiching worn out and frayed on tub chairs (see photos). We knew in advance that the pool facilities were goin to be closed for maintenance until at least March 25 but no specific reason given for the closure over many months. The leisure facilities were a disappointment as one of the usual two table tennis tables was missing. I enquired about this at the Leisure reception, who actually have the worst, laconic, indifferent, staff at the Castle. When one of them finally got off of the wooden cabinets on which he was seated they told me that the other table was broken some time ago. They could not tell me when or if it was going to be replaced. One of the leisure reception staff was rude to my wife later on in the weekend. A butterfly active table tennis table exactly like the missing one is £419 in Vat delivered next day. Warners would save the VAT and its pennies ot them to replace it. Our small group was looking forward to the table tennis in view of the bad weather. The gents toilets in the Leisure area and the Atrium are simply poorly maintained and foul. They are malodorous all the time. There is no evidence of regular checking during day and evening, The fans and air freshening system do not appear to work. One of the two cubicles is so small you risk becoming trapped if you turn around. Underneath of seat toilet have long term staining... and should be replaced. GOOD- The majority of the staff were excellent, smart, polite, efficient without being servile. 'Tegan' our dining waitress or Tiggy as I called her, was superb. Always happy and we wanted for nothing at mealtimes. 'David', a 67 year old waiter in the Atrium bar and Mulberrys was again excellent, a pleasure to order from and always quick with food and drinks. I noticed on this visit to the Castle that quite a number were not wearing their name badges and it appeared to be from choice rather than mislaid or lost. The same ones always had no badges. Its hard to compliment staff with no badges. The waiter staff male and female in the dining room work really hard, especially when it was obvious that they were short staffed at times because some staff had no showed that day. The cooks etc behind the buffet self-serve were lovely, ready to answer questions about dishes. All food was superb and faultless. MANAGEMENT - For some reason, other than in the dining section, you do not readily see supervision or management walking around the rest