Fairmont Hotels in Richmond

Nice airport hotel at a convenient location. Looks line it has been recently refurbished. This is our second stay at this hotel. Yaohan department store, Aberdeen Mall and another are a stones throw away. Food courts at malls have a good selection of Chinese cuisine at reasonable prices. Formal chinese restaurant in the same building complex as the hotel. There are also many standalone restaurants around the hotel.

Enjoy the complimentary shuttle bus service between Vancouver airport. It is scheduled every 30 minutes. Please bring your own tooth brush. There only basic amenities of shampoo conditioner and body wash.

(My name is anonymized to protect my identity for this review) This review was delayed due to an ongoing police investigation about our stay here in the Versante Hotel. My wife and I booked our stay at the Versante hotel, originally from Monday, August 29th until Saturday, August 3rd. We booked the penthouse suite on the 14th floor and loved it so much that we cancelled our reservations at the Fairmont hotel, just so we can extend our stay before we go to the airport for our family trip on the 6th. What we thought was going to be one of the most relaxing stays through our hotel experience quickly turned into a nightmare at the Versante hotel. It was a betrayal of trust from the Versante hotel staff and what Versante portrayed their company’s values to be. I would like to mention there were a few notable staff members that were exceptional and compassionate, and it’s a shame that this experience would reflect poorly on the hard working individuals who really tried to make our stay memorable. What had occurred in your hotel with the staff members that you hired to take care of your guests was unbelievably heartbreaking and I do not wish for anyone to go through what my wife and I had to witness.  On Tuesday, August 30th we booked for a hot stone massage at Spa Versante and confirmed our booking for a shuttle the next day at 3:45PM. Manager Yasin was the one who had confirmed our shuttle booking for the spa the next day at 3:45PM. On Wednesday, August 31st at 315PM we received a call from our hotel room (1404) from Nini, the front desk receptionist. Nini asked to confirm if we had booked a shuttle for 330PM. We then told her it was confirmed for 345PM. She said OK and we hung up. At 345PM my wife went downstairs to meet the shuttle that we had booked the day before for my wife’s spa appointment. There was no shuttle. My wife asked the Valet who was there and he asked her for her name and said it was not ticketed. He then took my wife to the receptionist who was working at the front, named Nini, and asked about the shuttle booking. My wife informed her about her appointment at the spa and shuttle booking, which should have made it obvious to Nini that the booking was for the Versante Spa further away. Nini then told her there was no shuttle that goes to the spa and it only goes to YVR. Ultimately, Nini said my wife wasn’t booked for a shuttle. When my wife told her we had received a phone call from her (at 315PM) to confirm our shuttle, Nini had denied making any calls to our room. Nini then told my wife there wasn’t a shuttle coming and pointed at the door and told her to walk. Nini did not provide any help or resolution, she had dismissed my wife’s needs as a guest and failed to provide her with adequate information for her confirmed bookings at Versante Spa. It was only two girls working, Nini and Monica at front desk. Upon speaking in person with Nini, my wife recognized her voice on the phone. She had denied ever calling my room to confir

Grdat room with great services! I booked a wrong room that doesn't have a kitchen in the room for my long stay, the front desk delivered a mircowave to my room so I can heat up food in the room. Here's the autumn view outside the window-

hotel is near bridge port station . just 5 minutes' walking distance. hotel provide free air port shuttle service , which is quite good. room is big and clean . sound proof of the wall is not good. you can hear the shower water in the next door room. no slippers and no tooth brush and no tooth paste provided in the room. breakfast is quite simple. no egg and no sausage

After all, it is a hotel for amusement parks. It is not bad in all aspects, but the price/performance ratio is relatively low. The SkyTrain is right next to the hotel, which is very convenient. The restaurant downstairs is good, but there are too many people; the nearby scenery is also good.

We had a very nice pre cruise stay. Airport pickup was prompt (and free) and the hotel is close by. Check in was a breeze, the room was clean and comfortable and the staff was friendly and helpful. And let’s not forget the free Hot breakfast. The bonus was the shuttle to the cruise ship for a small fee. Well worth the convenience.