Find Pyeongchang-gun Hotels with Rooftop Pools

"Overall, the amenities (pool, petting zoo, convenience store) were excellent for families, and we were quite satisfied. However, one major disappointment was the attitude of the staff member who handled our check-in. As check-in is the hotel's first impression, I believe a staff member's demeanor truly reflects the hotel's image and professionalism. Even if the price is more affordable than other 5-star hotels, guests still book with the expectation of 5-star service. Therefore, the disappointing way the initial check-in was handled by the staff member clearly requires improvement. Here’s a breakdown of the interaction: 1. I explained that I had requested a bed guard during the booking process. -> The staff member responded: 'We didn't receive any separate information about that.' 'It seems you booked through an international website, and that kind of request doesn't show up on our end. All bed guards are currently unavailable/out of stock.' 2. Given I have a young child, I inquired if I needed to make an additional booking should a guard become available. -> The reply was: 'There's no separate reservation for that.' 'If they're already out, they won't become available again.' 3. I asked if customers are expected to constantly call and check then. -> The staff member said: 'Since you made the reservation the day before, it's highly probable that bed guards wouldn't have been available anyway.' 'Even if you call, there won't be any.' Is this truly the appropriate way for a 5-star hotel to handle a guest? Am I, the guest, at fault for booking last minute or via a third-party site? I wasn't asking for anything unreasonable. For a 5-star hotel, wouldn't a more fitting response from a service staff member be something like: 'Since you booked through an international site, sometimes details like this don't get fully transmitted to us. All our bed guards are currently in use, but let me see if one might become available, or if there's anything else we can provide as a substitute'? Curiously, when I raised the complaint to a different staff member, they managed to find a bed guard in storage and provided it. (What does that say about the earlier response?) Frankly, even after receiving it, I didn't feel good about the whole experience. Considering this is a hotel popular with families, this kind of guest interaction definitely requires serious improvement."

"It was so nice to be able to bring a dog and have a large lawn. The mountains seen from the hostel were nice and the air was so clear. The boss is so kind."

"Living in the Blue Tower Sky Suite was a great experience! We enjoyed a 4-day, 3-night stay with no delays during check-out. The suite is within a 5-minute walk to the ski house and about a 10-minute walk to the central plaza, where we could shop at the convenience store (open until midnight) and visit the game store to play with the kids. Our kids really loved both the day and night activities. However, driving in the snow required extra caution since the rental car had four-season tires but no chains. Overall, it was a wonderful and memorable trip!"

"수영장도 있고 바베큐도 해줘서 좋아요"

"Clean, comfortable bedding and very friendly boss. On the weekend when it fell below zero, I was worried about the wind because it was a window. The floor was hot, so the accommodation was warm enough to be only in the bed, the shower room was hot, the sky was visible when lying down, and the electric curtain option was perfect for a camper! Most of all, if you want to travel with the big middle/choice students these days, you need two double beds in the dormitory, so you can book two suites or two rooms. Here, you can rest in one place, which is also very good. The boss made an old-style small sledding rink between campers, and the second spent an exciting evening there! He prepared a lot like a sesame seed :) Because I went to empty hands, I ate dinner with an additional 110,000 won, the quantity was also very rich, and the scallops and shrimp that came out with meat were also very delicious. Perfect to kimchi in soybean chili :) It snowed a lot in the morning, so I left a lot of pretty pictures and the breakfast was good. Next time I'm going to go to spring/summer/autumn and enjoy the wonderful nature more!"

"There was dust everywhere and hair in the bathroom, but the room was spacious and the bedding was clean, which was nice. I gave feedback because I almost got hurt due to a small issue, and I hope it is resolved well and I will visit again next time."