Protur Sa Coma Playa Hotel & Spa

Guests praise the accommodation's cleanliness, modern amenities, ideal location near the beach and friendly staff. They appreciate spacious rooms, comfortable beds, and powerful showers. Some enjoy balconies and views.

Lovely hotel, our 4th visit. Staff are super and location is good. Hotel has has a refurbishment but we were very disappointed by the air conditioning which was extremely poor, worse than it was in previous years. Also there was a terrible problem with the pool water - it seems to now be being treated with a different chemical, instead of chlorine - but the pool water very quickly turned ALL of our swimwear green, very green, and they were all ruined - it didn’t wash out, even with proper fabric wash, I even tried soaking in vinegar! It didn’t wash out once home either and has permanently stained green and ruined all our swimming costumes, rubber parts of my child’s goggles, and my watch strap. Even my daughter’s skin and hair turned green and it would not wash off!! I complained to management several times and they fobbed me off saying it was due to sun cream but it was not this (I went and bought 3 other makes to try) and the green staining was happening to everyone. This for us really spoiled our stay, along with the very poor air conditioning and because of these 2 faults we will be unlikely to return, which we are sad about as it used to be an excellent hotel, it was previously faultless, but the manager has changed in the last couple of years, and the hotel appear to be trying to reduce their costs, the quality of the food was also noticeably less good than the previous year. Overall, disappointing.

Visited after a week’s cruise for 7 days. All inclusive. Easy check in at around midday , room was ready so went straight to it. Room ( 365 ) lift or stairs to get to it, very spacious plenty of storage space. Shower is a very good size, all clean & tidy. Bed was comfortable. Balcony very good size with 2 chairs & table also an outside light for the evening and hanger for drying clothes on. As we were AI we had a fridge with soft drinks, water, juice & beer, topped up daily, also a couple packets of crisp as well. Room is cleaned daily ( excellent service) if you want, if you don’t need it cleaned then press the button just inside the door to say so, though be careful we did this one day & the fridge didn’t get topped up. The room has AC and good lighting all easily controlled. You get 2 beach towels which you may change I think 3 times a €10 each deposit is required & returned to you you on return of the towels at the end of your stay ( cash only ) The main pool area is very spacious with plenty of sun beds, tables & umbrellas. The pool itself is clean & kept at a reasonable temperature. There is a quiet adult only pool as well , we looked at it and it’s very well maintained like the main pool, although we didn’t use it. The pool bar is very good & staff very helpful and friendly, good choice of drinks non alcoholic, alcoholic & coffee. Buffet room. Breakfast very good choice of food, although if you do plan to miss breakfast & go for the continental breakfast served at the pool bar don’t bother only a small selection of fruit & some pastries are available. Lunch time choices were very good. Evening meal times you require smart casual dress and are always welcomed by a friendly member of staff. The choice of food is excellent in the evenings a great choice of fish & meat cooked freshly whilst you wait & plenty of other foods to choose from, all at a high standard. The waiters/waitresses are very friendly, very attentive & hard working. One point I will make when busy in the evening the buffet hall does get very warm. Evening entertainment good & a good variety. The bar staff in the evening again are very attentive & efficient, the drinks are all of a high standard. There is plenty of seating outside if you want to avoid either the children’s or adults entertainment. The beach is about a 5 to 10 minute walk from the hotel. No reflection on the hotel itself but we found Sa Coma a little bit dare I say not to traditionally Mallorcan, so we did use the local bus service & taxis to go visit S’Illot, Cala Bona & our favourite Porto Cristo all well worth a visit. Would recommend the hotel definitely. Thank you to all the hard working staff.