Hotels Near K.Y. Home & Garden LLC in Sacramento

Advantages: Marriott's mid- to high-end hotels, close to Sutter fort park. Ten minutes walk, strategic location, next to a supermarket (five minutes walk. You can google map), English service throughout the hotel, warm service, standard buffet Western food It's quite satisfactory, there is a gym, the room size is ok, I have a triple room with my parents, there is a sofa bed, there is an open kitchenette, complete utensils, including a microwave refrigerator, you can cook by yourself Disadvantages: There are no slippers, no dental toiletries in the room, and during the Chinese holidays, Ctrip's house price has tripled. The actual front desk reservation is only $ 119, Xiaokeng (American Spring Festival). Fortunately, I stayed one night and one night. Then found this problem and booked it at the front desk, no use of agent

I was in town for a conference at this hotel and decided to stay here for convenience. Front desk staff were, for the most part, delightful for the entire four nights I stayed. My room was spacious with a semi decent view and a mini terrace, though the door didn’t actually open more than a few inches, so one couldn’t avail of the terrace itself… that being said, it was nice to be able to get fresh air into the room! The TV in the room was huge and I am always grateful for a mini fridge, though I couldn’t get this one very cold. One thing that did leave a lot to be desired was the general cleanliness of my room, which I will give 3/5. The vacuuming was very poor (there were remnants of a previous guest’s food on the floor) and layers of heavy dust in the bathroom. It could definitely do with a deep clean! I also used the guest microwaves in the lobby on several occasions — both were filthy with splattered food (gross) and neither had a turntable. Another disappointment was one staff member (who was in the middle of training a new front desk member) — everyone was lovely except for her, when I asked the possibility of a late checkout on my final day. Her response was curt and quite rude: “I can’t tell you if you can or cannot get a late checkout. You have to understand our housekeeping needs and availability. You have to understand there are a lot of guests who will probably be asking the same thing…”. Coming from a customer service background myself, one should NEVER tell a guest what they “need to understand” — there are far better ways to explain this. She also never once said anything along the lines of “I’m sorry, this might not be possible” … it was just poor customer service, which was a shame. This aside, the hotel was very quiet and I slept well (and deeply) each night. Oh, and I got locked out of my room on the day I was checking out — it turns out the battery had died in my door lock, so the front desk staff had to call security, who then called maintenance. Thankfully, I didn’t have to wait too long and both security and maintenance were super fabulous and quick to fix the issue. PS If you do decide to stay here, I hope you get as much of a giggle out of the elevator constantly saying “going down” as I did! :) PPS Location was excellent!

The hotel breakfast will start at 8:30, because it is necessary to hurry, so if you don't eat, the meal coupon will be wasted. The hotel offers free coffee and tastes good. I was overcharged at the time of check-in. Fortunately, I found out in time that the money was returned and the front desk was too unprofessional.

A Cool place to stay and good experience but nothing in my room worked. The outlets and usb did not work and could not plug my phone in. The tv was not clear and fuzzy. The hotel phone in the room did not work. The room did not have a blanket. The bathroom needed a good cleaning. The girl who checked us in was not not helpful and didn’t know about the hotel. She also told us to come back for ice then said she was the only one there and could not get it and told us to walk to the bar. The guy at the bar didn’t seem happy to leave the bar to get the ice. The food was good and the dinning staff was amazing.

I’m extremely dissatisfied with my experience at the DoubleTree. I arrived at my room at approximately 5pm and immediately lowered the thermostat temperature to cool the hot room, then went to dinner. Returned at approximately 8:30pm and my room was still hot and humid. I went to the front desk to report the malfunctioning ac unit and I asked for a bottle water to help bear the heat. One employee reached for the water but was stopped by another employee who told me my Hilton status was too low for complimentary bottle water, but I could go buy some from the restaurant. When maintenance arrived at my room his heat gun measured the air blowing from the vent at 84 degrees. He repaired the wall unit and cool air began to flow. He said he would tell the front desk that if it malfunctions again to move me to a different room. At 2am I woke up to a hot and humid room. The ac unit was blowing hot air again. I called the front desk and spoke with Swasti A. to report the malfunctioning unit so I could be moved to a new room and she said there was no note from maintenance. She said she could not move me to a new room, but I could try opening my window and maintenance would be back onsite at 6am. She never once apologized for the inconvenience. I could not sleep in the hot room so I stayed awake until 6am then called back the front desk requesting maintenance. Eddie from maintenance arrived soon after and apologized repeatedly. He attempted a repair but per his heat gun the air was not cooling quickly and he suspected it would malfunction again. He said he would try to find me a new room and returned in minutes to take me to the new room. I was exhausted from my sleepless night but gladly moved my belongings to the new room for my second nights stay. Eddie showed empathy and exhibited excellent customer service. Unfortunately the front desk and Swasti showed no empathy and never apologized. I left the DoubleTree feeling very unappreciated.

The hot tub has water but is not heated and neither is the pool. Both have cold water. We reported to several different front desk members at different times and each time were told they did not know. We only stay at places with hot tubs however this year so many have been broken or closed for months that I have decided to report. Amenities are important to travelers and should reflect what is open. Other wise this place is fine for the money.

DAYS INN should belong to an economic chain hotel in the United States, which is equivalent to our 7-day hotel. The reception desk is closed at night, and only a small lattice window CHECK IN is opened. The room is on the first floor, so the time is late, so I have no time to check the room and sleep. Yes, but there is a mobile cooler in the room, I can't sleep because of the noise, it's a little hot when I turn it off, it's repeated several times, the experience is not very good, except for the price, other

We booked this late for a quick stopover and everything was perfect. Very friendly staff, secure car park, clean and comfortable room and breakfast exceeded our expectations (hot eggs/sausages, cereals, freshly made waffles, tasty Danishes etc). It was a nice touch that all the fruit was individually wrapped from a COVID perspective. The cleaners were pleasant too and the whole place smelled and looked fresh. Would recommend!

We went for a short term stay June 17th,2023. Arrived at the hotel around 10:15PM. Our reservation was for room 256 two queen beds no smoke room. Check ins at 3 we got there at 10:15 and the room was not clean the beds were not done. We could put our daughter to sleep there after hunting down some staff they offered to move us rooms. The next room the gave us room 260 wasn't much better there were no curtains no privacy for me and my family and the bed lamps didnt work. They moved us to a third room, room 241, at this point it's 11:40pm we have been carrying our luggage from room to room and my four year old daughter is getting more and more upset, we are tired and exhausted and there is no manager to be found apparently he takes the weekends off. Then they have the audacity to offer us a measly 10% discount for this mess. This hotel is not habitable for children i urge you to consider a different choice for your stay.