Best Hotels near Planet Party, San Antonio

The toilet had poop on the bowl and the bottom of seat, there was urine and dirt behind the seat, the lid had urine on it. There was part of a watermelon in the fridge. The bedside tables were sticky. The floor was so dirty that a clorox wipe would only clean 2-3 tiles before it had to be thrown away. There were stains on the bed spread (hope they were stains) The ceiling had dirt and dust bunnies hanging. There was water and hair in the tray that holds the ice bucket and the sealed plastic glasses had water inside. Twice we asked them to come clean the room and they never showed up. In addition there is a $40 cash deposit and the smoke detector is not present and the phone did not work

From the time we were greeted at the front desk till we checked out 4 days later, the motel did not disappoint. The entire property was clean and well maintained. Hot breakfast every morning. All staff were pleasant and knowledgeable and neatly dressed. Hard to say enough about this great stay. This is the type of place you except from the Higher Priced motels.

I was very pleased with the 2 Queen Deluxe beds. The room was very nice and clean. I would definitely recommend staying here. Book non smoking and if you smoke. Smoke in your car or outside. There is a $25.00 per pet fee for pets which is nonrefundable and that's understandable and reasonable. Breakfast is the usual waffles, cereal, etc. At least it's something. If you prefer a grand slam, take yourself to Dennys and buy it. If you purchase the deluxe room you have a coffee pot ( the one in my room was missing a tube so it didn't work), the fridge and microwave worked great and I reported the coffee pot. Guests should always report issues. If you do not report issues then they will not be corrected so instead of writing a nasty review. Report the issue. Give the hotel a chance to correct the problem. That is all have a good day.

The valet made things easy and were waiting upon check in. Valerie at the front desk was amazing and answered all of my questions on the area. She loves her job and is a pleasure! Big room with a lot of space and a balcony. Great location for anything downtown on the riverwalk. Enjoyed our stay and look forward to returning again!

The decor of the room is very 1980’s and could do with refresh. While we had a one bedroom apartment with kitchenette, if we wanted to dine in there were no plates or cutlery…. Why have a kitchen facility without the ability to dine in, rooms are only serviced if you request it. Evening reception is for 2 hours, but only drinks, miss the nibbles that Embassy Suites used to offer. Breakfast is good, reasonable selection and excellent omelette station.

The bottom line of this review is that Comfort Suites and Booking .com are liars and place profit over any sense of human compassion. Their character has been reveled and it is NOT good! San Antonio Texas was hit with an unprecedented snow storm. Homes lost electricity for DAYS! Our home lost electricity for 60 hours! (2 1/2 days) Outside was single digits and our home was 40 degrees I decided on our 2nd day to get a hotel room for the night. We needed a hotel close to home, because the roads were dangerous. I got onto Booking.com App and chose this hotel. There were 4 rooms left for the night. I decided to get a room. I looked at my husband and asked him ”it is the 16th correct? and he said yes, it is the 16th” I went ahead and booked a room for that night specifically picking the 16th as my date. Here is where I think is my mistake: I picked the ”no cancel” option because we were freezing in our home, and I knew we desperately needed a room. Warning: Always pick the cancel option no matter what!!! I was packing up and decided to call the hotel to see if our room was ready early since we were freezing in our home. The hotel said we had no reservation for that night but the 26th of Feb and that there were no rooms available for the night! and they would NOT cancel! I know I picked the 16th and NOT the 26th! This is where I feel that Comfort Suite and Booking.com are Liars and believe they bumped me up to the 26th. Profit over people. The hotel told me to talk to Booking.com, and Booking.com told me to talk to the hotel. No help at all! We spent the night in our freezing home again for the night. The room was already costing us over $100.00, so why would I try to spend another $100.00+ at another close hotel, just to be bumped again. So we hunkered down again. I tired to cancel with booking.com (I have used many times before) and they would not help, and told me to contact the hotel, and they did not help. Long story short, my husband and I just spent our obligatory night, Feb 26th at this hotel that is 2 minutes from my home. We checked in at the hotel, and the clerk butchered our last name and giggled. I was not in any mood for anyone to drop the ball on customer service and I was NOT impressed. The hotel itself is nice, room was nice, sheets and bedding are soft and amazing. Pillows are great but are too big and we both came home with a neck ache. Bottom line is that I am glad that our obligatory night at this hotel is OVER!!! I am absolutely done with Booking.com! and Comfort Suites. I will look to find great customer service where they know they are dealing with human beings who need help! You hear of wonderful stories of communities coming together to help each other out in emergency situations. This is a story of people in our community that did NOT help out at all and left a 60 year old couple freezing in their home for the night. Not refunding our money

My wife and I just visited San Antonio for the first time with our one year old. We have traveled a lot over the years but traveling with a little one has been very difficult. Having excellent customer service in the restaurant of the Westin has made our life so much easier. Madi has provided one of the best experiences we’ve ever had at any hotel/restaurant. We plan on returning in the coming years and we hope that Madi is still here providing the excellent customer service we have experienced for the last week of our stay. I’ve also included a photo of how happy our son as been to interact with her!

I was very satisfied with everything

This hotel is gorgeous and in the most amazing location! The views are incredible. But I think the staff is what made my experience so delightful. From the front desk receptionists, to those helping with baggage, to the bartenders, to the security guards and management…every single person I came across was eager to assist in any way they could. At one point during my stay I had a minor medical emergency, and I had staff in my room keeping me calm until EMS arrived, and they stayed with me until they knew I was okay. I was so touched by their willingness to care for me, a complete stranger. This staff goes above and beyond and I would encourage anyone visiting San Antonio to consider staying here. You will not regret it!