Hotels Near Castillo de San Cristóbal in San Juan

One of the reason we booked your hotel is that we called the customer service and they told us you could keep our luggage for more than one day. However, you didn’t do that. We have four 28 inch suitcases and we need to find another place to keep them even though we have reservation again after two days. That was a terrible experience!

Everything my wife and I wanted to see and do in Old San Juan was within easy walking distance so this hotel is really in an ideal location. We liked the look and feel of the property especially the grand staircase and covered veranda area in front of the rooms. The open air nature of the property really highlights the warm temperatures and encourages you to sit outside and enjoy the environment. We found our room to be comfortable and clean. The bathroom was modern and the shower was large with good water pressure. The room could use more light and the bathroom lighting is equally dim. All the employees were encountered were very helpful and friendly. Make sure to ask for restaurant/bar recommendations. The front desk also arranged for a taxi to take us back to the airport. During our two night stay, our bathroom towels consisted only of large bath sized towels and while we asked about smaller hand towels, none ever appeared. Also the shower door leaked a large amount of water on the bathroom floor - - more annoying than a problem. The message light on our phone blinked from the moment we arrived and despite our efforts to retrieve/delete voicemails, the light continued to flash. I asked the very friendly gentleman at the front desk but he was not sure what to do and when we checked out, the message light was still flashing. These items were too minor to impact our stay and my wife and I would completely recommend this hotel. One word of advice - we enjoyed a couple of beers at the hotel restaurant/bar and were a bit shocked that each bottle of beer was $10 but at least it was cold !! We did not return to the bar/restaurant as there are a great number of nearby places to drink and dine.

This was the perfect hotel for my first visit to San Juan, and I can't wait to return. Me & my mom came to celebrate my moms Birthday. And mentioning it doing check in, we were given a couple of Birthday drinks to redeem before we left the hotel to celebrate the occasion. Thanks Sylviani & Sabilya. Awesome & Professional at all times! The staff treated us well. I liked the fact that the hotel provided shuttle service to and from Old San Juan & to one of the close by beaches. Our view from the 5th floor was great also. We could see the pool & the water fountain across the street. They were both beautiful with the different colored lights at night The location was great, and a lot of things to do within walking distance. T-Mobile district was a 2 minute walk. ******, 5 minute walk. Make sure you get pictures in front of the I love PR sign that's close by. Thanks again and hope to see you soon!

It was an excellent hotel. The front desk staff was extremely helpful—a special thanks to Alejandra and also to a young guy (how I wish I would remember his name) at the concierge desk- who made my trip memorable by guiding me to do some fun things on this short trip.

More of a 4.5 out of 5 but I didn't have that option. The hotel was very pretty, great lobby ( mixed emotions about the caged birds but I don't know their story so---) , great bar, friendly service, good food options although way over priced and just ok, not amazing. Although the Puerto Rican restaurant on the property Mojitos had great drinks and the friendliest service. We preferred eating here over the other on property restaurants but still over priced. I suggest eating every meal off property. Now that we know there isnt anything special about the on property restaurants, thats what we'll do next time. Getting an Uber is very easy and you're a very short ride from a huge number of restaurants. I posted some Google reviews of our dining experiences but i'll post some here, too. The hotel location is great, right on the beach and 10 minutes from Old San Juan. We had a beautiful view of the beach, ocean and amenities from our room. Loved the little balcony. I think most, if not all rooms have a balcony. The elevators were very fast, we were in the 9th floor. This may not be a big deal but even though those days are over for me , i remember long waits at slow elevators with wet, tired little ones, not fun. The time of year we went was perfect (late August) after thr high season, so no huge crowds. We were able to enjoy the hammock ”park” on the property and find chairs on the beach in a great spot. Speaking if the beach, if you're looking for waves you're not really going to get them. There's a man made rock border to prevent what looked like could be some pretty intense waves were in not for that barrier. The beach is kind of a calm bay but it's nice. A beautiful blue and watching the waves crash against the rocks is a great sight to see. Exploring Old San Juan was awesome. The beautiful colors, the architecture, the history, the narrow streets, it really takes you on a journey. Great shopping and besides the touristy t shirt places, there were plenty of great artisan shops. Old San Juan is still recovering from hurricane Maria (I know - it's crazy) so there are lots of streets undergoing road construction and some businesses that are shuttered but the construction doesn't get in the way and there are a shops and restaurants galore. The construction does mean sometimes you have to maneuver to avoid closed sidewalks and may be walking under scaffolds but sort of like any major city undergoing construction because of growth, not disaster. We visited two of Old San Juan's forts (look like castles) Castillo San Cristobal & Puerta de San Juan. You get two great walks through old San Juan to both of them. All uphill to Puerta de San Juan bur a good uphill, not so strenuous that you don't enjoy the actual walk. It was pretty hot so luckily, there were plenty of places to choose from if you want to stop and have a refreshment or lunch. It's pretty easy to get turned around on the narrow, intersecting streets but just keep your tourist map handy. T

The hotel room was very comfortable. The swimming pool brought many people during the day and afternoon, and there was a smell of urine by the pool. The location is also good. A taxi to the old town will cost around 10 knives and will not spend too much on traffic. Breakfast was good too!

Room and pool was very clean. Staff were friendly and efficient when bringing out drinks out to the pool. Front desk staff answered my questions politely and effectively. In great location- you can walk to Condado area easily as well as other places to eat in Miramar area

I would like to give a shout out to Julio Cruz. I spent 3 of my days at the beach. Numerous times I was greeted warmly by him. I witnessed how hard he worked. I looked forward to each day there. The beach waitresses were very attentive and kind. Anybody I encountered at the resort was courteous. We are already booked for next year!

Hotels in San Juan are generally on the expensive side. This one is relatively cost-effective. The hardware is OK, there are supermarkets and restaurants within 10 minutes' walk, and you can go to the beach to enjoy another parasol and chair provided by Marriot. There is a $45 credit per day to order food by the panhouse pool. There are a lot of staff, and when I arrived at the hotel, someone helped with valet parking. When I checked in, I was told that I didn't know when the room would be ready. I specifically reminded me that I wanted a quiet room. Someone skillfully helped store the luggage. As soon as we sat down for dinner, we received a text message saying that the room was ready. It turned out that the room was directly opposite the elevator, which was very noisy. On the first night, I was woken up by two knocks on the door at 3:30 in the middle of the night, and there was no one outside. I told the front desk early in the morning, and I received a thoughtful text message in the morning asking if I was satisfied with the stay. I said someone knocked on the door and informed the front desk, and the reply was polite and said that I would investigate. I didn't get a reply when I left the hotel. There was a towel in the hotel that was wet and I didn't dare to use it. If you park by yourself, you have to go to the entrance with the parking ticket and ask the staff to manually fill in the room number and name and charge the room in the system, and then you can exit from another parking lot. It seems that all the services are superficial. Check-in and parking could have been smoother. Guests' requests for rooms should not be ignored. Knocking on the door in the middle of the night should give timely answers.

Stayed here recently for a long weekend. Great staff, clean rooms, excellent location. Everyone we interacted with were friendly, welcoming, and so very helpful. Nice pool area with many loungers and plentiful towel availability. Checkin was easy, held our luggage until the room was ready. Room was a tad cozy, but fine for the two of us. That said, the bathroom has a frosted sliding glass door, which looks directly into the room (about a foot from the side of the bed). Limits privacy, allows light and noise into the bedroom. Be prepared. Did not have any drawers in the room, other than the tiny nightstand drawers, so tough to unpack. Other than that the room is typical and comfortable. About a 5-10 minute walk to the beach, they will take you and pick you in a golf cart. Someone there will set out chairs, umbrellas and towels for you. Very nice service! Be prepared-there are no food or drink options once at the beach, other than a strolling ice cream vendor, so head to the grocery across from the hotel and bring food and drinks with you. Hotel is also a 10 minute walk to Avenida Ashford which has many food, drink and shopping options. Will look to stay here again when returning to Puerto Rico.