Hotels near Ocean Park in San Juan

This was our first stay in this newly renovated “sister”hotel to the Condado Plaza Hotel across the street. I can easily say that this was the best Hilton Garden Inn I have stayed in. The location is just as you cross into the Condado section of San Juan heading east from the cruise ship terminals or at the end if heading from the airport (a $24 taxi ride). It’s a bit quieter than the heart of the Condado. The entire hotel is gleaming— a beautiful airy lobby that opens into the pool area, a breakfast restaurant, and a bar area. We lucked out on an upgrade to a high corner room with panoramic views of the ocean (picture attached) with a wrap around balcony. The room was nicely appointed and definitely upgraded from the previous property. This will be our new favorite when passing through San Juan on the way to adventures beyond. The only negative is the street noise on the side of the hotel but it was balanced by the view in my humble opinion— the view from the other side is of the lagoon also very nice.

Unfortunately, the high expectations I had for this place were lacking. First of all, I booked a deluxe room which included a TV in the room, sofa bed and was supposed to have its own entrance and privacy. As per the instructions on Hotels.com it stated that I should contact the property at least 24 hours in advanced for check-in details. I did just that and was met with a return message stating that I would receive the information prior to check-in on the day the reservation was to begin. Nevertheless, I didn't receive it until 4:15pm, mind you that the normal check-in times, as posted, are 3pm-10pm. Not only did I receive the check-in details about 1-2 hours late but also received a phone call with some confusing information. The lady informed me that my room had supposedly been ”overbooked” by the system and that my room wasn't available for my stay. That they would award me a room inside an ”apartment”, which is usually reserved for Airbnb and as compared to the deluxe room I had booked, included a larger space with a kitchen and other rooms which would be closed. I didn't really need a kitchen since I wasn't planning on cooking etc and was definitely skeptical and thinking how that happened since I had reserved the deluxe room days in advance and wasn't contacted for it at all. No other option was offered to me and I decided to go with it and give it a try... Unfortunately, upon arrival my skepticism was met with reality. All the access gates for the property are open, no locks, meaning anyone can enter the property at any given time. The only actual room which was open inside the ”apartment” didn't have all the amenities as the one I booked and the entire ”apartment” didn't have a single TV. Moreover, there were other people's belongings inside the room, ”apartment” and balcony, which in fact had a seating area but the cushions had been removed so it was useless. Another person's sandals, lighter and more surprisingly contraceptive pills were visible upon arriving. I found this to be unacceptable, specially during these times. I didn't feel comfortable and actually questioned the cleanliness and infection control, given that clearly no one had verified the lodging area and took care of the items which I previously mentioned. I felt unsafe at this time, not knowing if there was other people with access to the ”apartment”, given the fact that there were other people's items left in plain view. I contacted the property regarding the findings upon arrival and I didn't receive a response. I was confused about what to do since I definitely didn't feel safe and didn't know how to proceed since there's no front desk in the property. I never heard anything back and decided to vacate the property and seek lodging elsewhere. That meant having to pay for a hotel elsewhere and spend an additional quantity of money than we were expecting but it was a decision I made with my partner because ultimately we didn't feel safe!!!

Hotel location is good, about 10 minutes drive from the airport and the old town. There are also many restaurants near the hotel, which is very convenient. The sea view room is very beautiful and the overall environment is good. However, the hotel's overall facilities are not very new and slightly lacking. Environmental hygiene is not very satisfactory. After eating something on the balcony of the room, many ants came out and went to the room. However, ants are also normal in tropical regions. Secondly, Ctrip's fee does not include the resort fee, which is about 40USD per day. But when booking on Ctrip, Ctrip did not have to pay other fees.

Our stay at the Courtyard Isla Verde was during spring break March 31st ——April 3rd room was outdated with a musky smell immediately exiting the elevator the only day we got our room serviced housekeeping stole my Grandson’s Apple Watch and we flipped that room upside down to look for the watch when this was reported to the manager on duty they were very unconcerned and made it seems as if we were lying they never got back with us after telling my Daughter that security will get back with us the next day my Daughter had to be proactive and call them again she then spoke with the housekeeping supervisor who stated she was not aware of the incident only after my Daughter asked for Valet slips to show check in and out times to show the head of Security came and spoke with us we were gone from 10 am until about 6 pm and the watch last registered at the hotel at 1:45 and we were not there at that time the lady that is head of security proceeded to say that the person who serviced our room clean it about the same time the watch mysteriously disappeared but also made the remark that the housekeeper has been with them for a while it has been a week and we have gotten no response from our call and complaint to corporate office our the security lady who took our info Beware of this hotel not only do the employees steal and lie it’s in need of a major update we stayed in room 816 becareful the balcony rails are loose and they had two wedding receptions Fri and Sat night and the bldg were the reception was held is located right below the balcony of room 816 the music went on into the wee hours of the night

More of a 4.5 out of 5 but I didn't have that option. The hotel was very pretty, great lobby ( mixed emotions about the caged birds but I don't know their story so---) , great bar, friendly service, good food options although way over priced and just ok, not amazing. Although the Puerto Rican restaurant on the property Mojitos had great drinks and the friendliest service. We preferred eating here over the other on property restaurants but still over priced. I suggest eating every meal off property. Now that we know there isnt anything special about the on property restaurants, thats what we'll do next time. Getting an Uber is very easy and you're a very short ride from a huge number of restaurants. I posted some Google reviews of our dining experiences but i'll post some here, too. The hotel location is great, right on the beach and 10 minutes from Old San Juan. We had a beautiful view of the beach, ocean and amenities from our room. Loved the little balcony. I think most, if not all rooms have a balcony. The elevators were very fast, we were in the 9th floor. This may not be a big deal but even though those days are over for me , i remember long waits at slow elevators with wet, tired little ones, not fun. The time of year we went was perfect (late August) after thr high season, so no huge crowds. We were able to enjoy the hammock ”park” on the property and find chairs on the beach in a great spot. Speaking if the beach, if you're looking for waves you're not really going to get them. There's a man made rock border to prevent what looked like could be some pretty intense waves were in not for that barrier. The beach is kind of a calm bay but it's nice. A beautiful blue and watching the waves crash against the rocks is a great sight to see. Exploring Old San Juan was awesome. The beautiful colors, the architecture, the history, the narrow streets, it really takes you on a journey. Great shopping and besides the touristy t shirt places, there were plenty of great artisan shops. Old San Juan is still recovering from hurricane Maria (I know - it's crazy) so there are lots of streets undergoing road construction and some businesses that are shuttered but the construction doesn't get in the way and there are a shops and restaurants galore. The construction does mean sometimes you have to maneuver to avoid closed sidewalks and may be walking under scaffolds but sort of like any major city undergoing construction because of growth, not disaster. We visited two of Old San Juan's forts (look like castles) Castillo San Cristobal & Puerta de San Juan. You get two great walks through old San Juan to both of them. All uphill to Puerta de San Juan bur a good uphill, not so strenuous that you don't enjoy the actual walk. It was pretty hot so luckily, there were plenty of places to choose from if you want to stop and have a refreshment or lunch. It's pretty easy to get turned around on the narrow, intersecting streets but just keep your tourist map handy. T

Location location location! Friendly staff and impeccably clean. Valet was excellent as well. They have a nice restaurant too! La Hacienda (a nice grocery store) is right in front. The perfect place to stay, and will be back for my next trip.

We loved our 1 night stay here. Our room was quite large and perfect for our family of 4. The location was central allowing us to easily walk around the area. The decor through out was fun, colorful and had some intresting details. There is lots of roof top seating and great views of the surrounding area. The staff here is great and our check in was a breeze. When we were a little lost trying to find our room a gentleman came to our rescue and escorted us to our room even helping us with our luggage! Unfortunately for me I woke up the next morning with an issue with my eye. I needed to get medical help immediately. The woman at the front desk was a huge help locating the right doctor for me to go to and spoke directly with the office to explain my situation. Sadly I did not get her name but she saved the day!

Everything my wife and I wanted to see and do in Old San Juan was within easy walking distance so this hotel is really in an ideal location. We liked the look and feel of the property especially the grand staircase and covered veranda area in front of the rooms. The open air nature of the property really highlights the warm temperatures and encourages you to sit outside and enjoy the environment. We found our room to be comfortable and clean. The bathroom was modern and the shower was large with good water pressure. The room could use more light and the bathroom lighting is equally dim. All the employees were encountered were very helpful and friendly. Make sure to ask for restaurant/bar recommendations. The front desk also arranged for a taxi to take us back to the airport. During our two night stay, our bathroom towels consisted only of large bath sized towels and while we asked about smaller hand towels, none ever appeared. Also the shower door leaked a large amount of water on the bathroom floor - - more annoying than a problem. The message light on our phone blinked from the moment we arrived and despite our efforts to retrieve/delete voicemails, the light continued to flash. I asked the very friendly gentleman at the front desk but he was not sure what to do and when we checked out, the message light was still flashing. These items were too minor to impact our stay and my wife and I would completely recommend this hotel. One word of advice - we enjoyed a couple of beers at the hotel restaurant/bar and were a bit shocked that each bottle of beer was $10 but at least it was cold !! We did not return to the bar/restaurant as there are a great number of nearby places to drink and dine.

There are not many Puerto Rico hotels to choose from on Ctrip, and the reviews are limited. Most of them are reproduced on booking. This hotel was chosen at random based on price and location. The hotel is quite old, the rooms are not big and clean, ten minutes drive from the old town, and there are some seaside highway scenery along the way. The hotel has two small swimming pools, which are mainly used to bring baby water. The beach in the hotel is very close, and a nice evening walk. Nearby restaurants, supermarkets, and Star Dad are available. There is a Chinese restaurant opened by Cantonese. The dishes are generally large but expensive, and three people eat ninety dollars quickly. Not recommended if there is no obsession with Chinese food. Breakfast at the hotel is not bad. If the requirements are not high, it is okay to eat enough. After all, the old breakfast is simple. After staying for two days, I got up to prepare for a bath the next day and found that there was no hot water. The parking lot is huge, $ 17 a night.

Ctrip is also enough. Originally, I had already set a room on Booking. I saw that Ctrip was a lot cheaper, and I retired the Booking. However, the so-called sea view room that was given to the store through Ctrip is a room in a room, and the TV wall of the other room is the bedside of our room. The TV and other sounds in the next room are clearly heard, which seriously affects sleep. The next day, I can only change the room. It is not the balcony room with sea view. I had tossed for a long time before and after changing rooms, and I was still in a bad mood. At the same time, the check-out also received a 142 knife ”Hotel Tax”. This tax order is not available, can you return it?