Santo Domingo Hotels with Airport pickup service

The hotel is beautiful and this is our 6th visit but the reception staff are appalling. They have zero customer service tranining and are rude and nearly everyone we spoke to at the pool informed us they had the same issue. The problem is management have been aware of this for a long time but still ignore their customers and with my latest complaint I was informed that the Hotel Manager was angry with me for making the complaint which is sad. They also couldn't find our booking which cost a few hours of messing around with the management staff who are quite incompetent.

Breakfast is OK, the room is old, the bathroom ceiling is leaking. Service is good. There is a balcony.

The hotel environment is super good, right on the beach. The sea view is great, there is a restaurant on the fifth floor, and there is an open-air swimming pool, gym and restaurant on the seventh floor. The breakfast was very rich, but the air conditioner in the room was a bit noisy, but otherwise there was nothing wrong with it. Accommodation parking is 250 DOP per day.

The hotel waiters are very nice. The breakfast is relatively rich, including vegetables, bacon, Spanish ham, boiled eggs, cassava mashed, etc., and the condiments include tabasco. There are not many kinds of juices but they are okay. There's Americano, but no latte. The room is tidy and the size is OK, but only the executive room has a desk. In the standard room, you can only work at the small round table, which is not friendly to people who work day and night. The sound insulation is relatively poor, you can clearly hear people talking outside the door, and you can easily be woken up in the middle of the night. Some residents were talking loudly in the corridor in the middle of the night, which was a bit noisy. There is a restaurant downstairs with a good reputation.

Great memories and comfortable environment, location beyond expectations and good room service.

It’s too noisy, it’s hard for ordinary people to fall asleep, others are good

房間裝修和庭院都不錯，在老城區，不滿意的是早餐，居然不是自助餐，衹能選擇某一種樣式的，比如法式或者健康或者多米尼加式，健康式早餐衹有一小碗麥片和幾塊水果，法式是兩塊隔夜的小牛角包和幾塊水果，不能再寒酸了…… 因為是老房子，馬桶沖完水不能復位，一直嘩啦嘩啦漏水，晚上房子還有奇怪的聲音…… 但是也算是體驗了一下復古風格的酒店，下次不要了

Absolutely loved this hotel! Would highly recommend. Everything about it was stunning. They were out of a few menu items, but the food was delicious.

The hotel is now called casa colonial, it is extremely well located! Nearby the conde street and beautiful alleys, there is a big church across the street and a cozy cafe. The hosts were very nice, they make your breakfast and customize it according to your preferences, they serve nice coffee with it or juice as well. The hotel inside is an old colonial house, it has rooftop areas, green areas and a pool, each part of it looks very romantic. The rooms are nice, some are small and others are bigger but you feel you’re in another time zone. Will definitely go back!

Very friend and professional staff ready to provide for your every need. English is spoken which is a plus for non Spanish speakers. Great Team!