Four Points by Sheraton Hainan Sanya Reviews

WiFi not working. Other than that, nice room and breakfast. Front desk receptionist is helpful.

Arrived during the May Labour Day holiday to be greeted by a very helpful receptionist, she tried her best to accommodate me and my friend but due to several power cuts during the check in process, check in took around 40 minutes! Also, Please note that this hotel DOES NOT have an infinity pool as the images on trip.com display. The phone didn’t work in the room but this wasn’t needed but would have been annoying if I did need it. Hotel is lovely, desperately needs a renovation though as some parts of the hotel smell quite stale and musky. Would I return? Yes but this hotel is rapidly falling behind other 5 star hotels in Sanya. Also, English is very very sp****ly spoken in the hotel, you’ll need to know basic Chinese to get by.

The room was very nice and the view from the balcony was stunning. But there were multiple issues. It took them 40 minutes to check-in, at which time there were 2 power outages. The phone in my room didn’t work, and there were issues with scanning the room service QR code. There was left over food in my fridge also. There is also the issue of false advertising regarding the infinity pool which is non-existent. To top it all off, at 01:00, the fire alarm went off in my room for no reason. The staff are very nice, particularly Harry the lifeguard who went out of his way on multiple occasions to help me when I injured my finger. The issue regarding a lack of English speakers in SanYa is true.

Pros: •Good location in the main town of Sanya so it's easy to get to shopping areas and restaurants. •Close to one of the main beaches. •Dinner buffet keeps food like sashimi in contained areas for cleanliness. •Coffee at the lobby bar is nice. • Nice gym Cons: • The breakfast here is terrible. Unless you like congee, you get a very limited options of food overall and only about three western options - sausage, egg, and bacon (poor quality bacon at that) • ineffective staff at breakfast. We arrived for breakfast at 9:30am (a busy time) and were scanned through despite there being 0 tables available and very limited help from the staff just standing around. • Terrible coffee at the breakfast. • Want to relax and sit by the pool? Good luck with that as there are only 12 sunbeds next to the pool! A shockingly poor amount for a hotel with so many people. • Things like toilet paper wasn't replaced upon cleaning two times. • Swimming pool was freezing! • Everything is in Chinese. I'm glad I was with my partner because there wasn't a single thing translated into English. Overall, I do not recommend this hotel unless you are actively seeking somewhere that might be cheaper than the better options available in Sanya.

We arrived and we were greeted with Ceasear who speaks good English. Cleaners come daily and clean and refresh room. Breakfast has a variety of Western and Chinese food. The ball pit is great just for a space for our toodler to get rid of energy in between swimming, eating and sleeping. The sandpit is also fantastic, with trees giving it shade. Full of fun toys for the the children too. The swimming pool is a great temperature! Pools towels are easy to get. Life guards are friendly!!! Swimming rings available. Bubble machine. Supermarket is a close 7mins max walk. Beach is right there but you have to walk 5mins either left or right to cross the road. The noodle bar is awesome and yummy! Also a great convenience store on the 1st floor. Easy to order food in.

The hotel is worn down and not maintained. The room was full of mold and very smelly from it. Breakfast was ok, nothing special. It should be in the range of 20-30eur per night and not 100.

👍The hotel is located right next to the beach + pretty close to various restaurants/bars. 👍The sea view is gorgeous 😃. 👍The staff is helpful and super efficient 😊. 👎This hotel desperately needs renovations, I got a strong feeling that I visited my grandparents- 👎old furniture 👎aged unremovable mud on bathroom tiles 👎 we had to change the room because the bathroom and balcony doors weren’t working properly 👎 in the room we’ve moved the air conditioning wasn’t working, so we had to ask for a repairman to come and fix it…

Location is good, near to beach and a shopping mall. Room is clean and spacious.

The staff service is great. The concierge service is helpful too

This hotel is right across from Sanya Bay beach, so this is really convenient for beach days. The hotel is clean and the staff are helpful and friendly. The room was a good size and clean too. The buffet breakfast offers a mix of Chinese and western foods. At the top of the hotel there’s a small patio/balcony section where you can see Sanya bay. Good for photos! I would stay here again as I really enjoyed my stay. I think this hotel offers a good balance between affordability and quality.

I loved staying in this hotel. The breakfast is amazing. Location is very near the beach.

Check-in may have been a terribly negative experience, what with the long queues in the lobby... but in the end the hotel proved a good base for Sanya Bay and Dadonghai (a short taxi ride away). A great thank you to the two concierges, Tom and Flower, who did their jolly best to wait on us (whether to provide us with a much needed wine bottle opener, or to make sure that our ordered food actually get to the hotel and up to our room!) Tom was indeed a welcoming and reassuring presence during the long wait at Check-in. Thanks Tom. Thanks Flower.

Upon check in our room had no working phone or air conditioning and a musty smell. We were quickly changed and moved up floors. The blind between the bathroom and the bedroom offers minimal privacy. The breakfast offers a wide range of foods that are mostly Chinese with some western options. When asked they were able to make an omelette. Most western options are baked sweets, fried eggs, cheap bacon and sausage. In the top floor lounge the carpets are disgusting and need a cleaning. Cream carpet nearly black in high traffic areas. The breakfast area carpeting was also badly in need of cleaning. The view from our rooms was lovely. The pool was nice, cool and relaxing. The kids playroom is a small room with a slide and balls, good for a toddler but no idea how often it is cleaned.

Great rooms by Four Points.