Conrad Punta de Mita

Beautiful Property and Facilities: Guests repeatedly praised the hotel for its gorgeous design, clean and well-maintained grounds, and stunning oceanfront views. Facilities such as the spa, gym, and pools were highlighted for their quality and cleanliness.

The property was beautiful, safe and the grounds were pristine. The pools were very nice and the staff at the pool were very attentive. The food at the pool wasn’t great and the prices are definitely up there for what you get. We had some issues with our room, it smelled like there was a gas leak. We had the maintenance staff come out and they said it was the humidity. Seems strange but it was 11:30pm and after a long travel day we decided to stay in the room and sleep with the sliding door open and the AC off. The smell seemed to dissipate over the next few days. The last night of our stay the AC would not turn off and it was freezing in our room. We were checking out early the that morning so my husband let the front desk staff know. All in all it was a very nice vacation but at a 5 star resort I expect a bit more.

We loved our stay at the Conrad. Positives were the great customer service. Some of the best I have experienced at a resort. From check-in to check-out, every single staff member always greets you with a smile. Leonardo and Ivan at the beach were especially outstanding. Always checking in with you, helping you with drinks, food, chairs, towels, etc. The ability to text with the concierge makes for easy reservations at off-property dinner spots and other things you may need. Great communication. The breakfast buffet offers plenty of options, we never needed á la carte in the mornings, but it is there if you need it. There are three restaurant options for dinners, plus the availability of the room service. The Mezquite restaurant makes for some amazing sunset views during dinner. Food was always fresh and drinks never watered down. The whole property is modern and clean. The maids checked in on the room multiple times a day. Sayulita and Corral del Risco are two close by towns that have plenty of additional dinner options. Both locations seemed safe to us with lots of tourists. Uber wait times might be longer some times than others, but generally available. Calling some of the rooms “ocean view” might be a bit of a stretch. Weekends, corporate events and weddings will fill up the hotel rather quickly. You might have to wait for a breakfast table some days, but never more than 15 minutes. The gym size is just okay for during the week, but for weekend crowds much too small.