Hilton Garden Inn Columbia Downtown

I love more location! My 3th time there in four months. A Brazilian’s steak restaurant right in front of the hotel is such a dream come true for a Brazilian living 5 years in the US. Thank GOD! 😍😍

Let me just start off with saying that five stars go to the person who checked us in. She was very nice, professional, and helpful. But I cannot say the same for the room. As soon as I walked in, I tripped on a paddle off water, right outside the bathroom, causing a nasty bruise to my arm. There was also water around the toilet. Shower was not clean. There was a yellow urine like stain in the corner and some hair. Room had a mildew smell. There was also a random scrunched up pillowcase on the nightstand. I will usually ask for another room, but since we were there for only one night and it was already very late, we decided not to. At checkout, I informed the person at the front desk about the situation. She did say sorry but that was it. Nothing resembling official. Not that I’m looking for handouts, but something should be offer the reconciliation. In regards to parking, I had to make my own spot. We did arrive late, but while looking for a parking space, I did notice a people parking there and walking to town. There were many cars without parking permit which all hotel patterns receive to park.

The bathroom was not clean - hair was visible in the corner where the shower met the floor. There were no clothes hangers, wash cloths, or a hair dryer. The room phone did not work, so I could not easily call down to request these items. The emergency phone by the elevator also did not work.

Need clarification on pool. It is not a heated indoor pool. The soap and shampoo were not refilled and only 2 towels for 4 people. The room looks good just to stingy on the supplies.

Never again Stay started off bad and never improved. The first room they gave me had something on the bed that should not have been there. The second room was better until we showered. Every time we went in the bathroom we both started sneezing. So glad the stay is over and the sneezing and running nose is over. Parking is awful and having 2 hotels connected is not a good look. The heat in the room did its own thing and wouldn’t work using the thermostat on the wall. Finally I decided to try just using the unit and that worked. If you want quiet at night don’t stay here as were heard every car that drove past this hotel.

King on the Hown 2 Suotes was wonderfully helpful at check-in. Crystal was extremely curt, rude and needs to recheck her tone with customers. ******* did not show us staying at a dual property. Our reservations were stated for Hilton Garden. Crystal was quick to rudely under explain that we were in the wrong place. She told us very little except to rip our heads off. It was inappropriate. My suggestion for your property is to list each dual side separately. The Home 2 Suites representative was calm and professional and explained about the dual property. We have never stayed in a dual hotel property’s The room was under supplied. We were given two bath towels, one washcloth and one hand towel. We did not have an enough toilet paper. The bathroom door had rot on in it and the door stopper was close to detaching and scraped the floor. We did not have an ice bucket and every time we went down to ask for one, none one was at the desk. I refused to ask Crystal on the other side because she was so rude previously. The furniture was uncomfortable and worn. For what we paid and for being loyal Hilton brand customers, this property was a huge disappointment. We won’t book here again. I would like to reiterate that King on the Home 2 Suites side of the property was great. He was calm, professional and spoke to us with respect and kindness. Please let him know that his demeanor was invaluable. King is 5/5 all the way. The rest of your property and staff is maybe 2/5, sadly.