Yingyongdechaoyangqunzhong
May 3, 2025
The hotel is newly opened, the environment and hygiene are impeccable, but the service is not so good; we went out in the morning and came back in the evening, but the room was not cleaned because I turned on the do not disturb function. However, I am also a frequent business traveler. No matter whether it is Mercure, Atour, or Wanda Vista, including Hilton Garden Inn, the hotel will knock on the door. If no one is there, they will clean the room directly. They should at least give me a phone call to ask. I called the front desk to let them know that they needed to clean. My clothes were washed downstairs, and no one was there. I called again, and they finally came up to clean up. It was already close to 12 o'clock...
There was no place to park at night, so the attendant guided me to park on the side of the building and told me that the stone pillar in front would be moved away in the morning, so I could only back out...
I hope we can enhance our service awareness.
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