Wuyu Hotel (Shenzhen Luohu Port)

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Wuyu Hotel (Shenzhen Luohu Port)
吾遇酒店(深圳罗湖口岸店)
No.1030-1 Heping Road, Luohu District, Shenzhen, Guangdong, 518000, China
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8.0/10
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10/10
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Exterior (22)

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10/10
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6.5/10
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8.0/10
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Guest Reviews of Wuyu Hotel (Shenzhen Luohu Port)

8.4/10
2724 review
Verified reviews
Location8.4
Amenities8.3
Service8.6
Cleanliness8.4
Anonymous User
Apartment
Stayed in Apr 2024
Family
60 review
6.0/10
Posted on May 18, 2024
Two best things are this hotel: right next to the Shenzhen train station and very economical. The lift, corridor and facilities are all old and rusty, even with dust and dirt, but I have to say the bedsheets and pillow case are clean. It still has bottled water, comb and dental kit, so not bad already.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us. We will continue to improve our facilities and equipment and improve our service level. We look forward to seeing you again!
Guest User
Deluxe 2-bed Room
Stayed in Jan 2023
Travel with friends
2 review
10/10
Outstanding
Posted on Feb 9, 2023
Excellent location, price, room size, bed size, cleanliness..... Value for money...... Recommended.....
Response from Property: Xiaowu thanks the guest officer for his comment. Xiaowu has been working hard to provide high-quality services and a superior environment for friends who like and recognize Wuyu. Your encouragement is our motivation to move forward. We look forward to seeing you next time at Wuyu Have a perfect encounter!
Anonymous User
Apartment
Stayed in Feb 2025
Solo travellers
3 review
1.0/10
Posted on Mar 29, 2025
Is it still habitable in such a dilapidated house? The soundproofing of the room is almost zero. The kids next door have been making noise all day. The hotel is close to the high-speed rail station and it is very noisy. The soundproofing is not good. People who don't like being noisy are lucky to live in this hotel. I find it dirty even for 30 yuan. Whoever wants to live here can go ahead.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for choosing to stay in our hotel and for your valuable comments on our services. We sincerely apologize for the environmental noise and facility issues you encountered during your stay. We feel extremely sorry for not providing you with a comfortable stay.
Guest User
Elegant Queen Room
Stayed in Nov 2024
Other
12 review
2.0/10
Posted on Dec 26, 2024
The service attitude of the staff is bad...the weather is cold and the quilt in the hotel room is very thin..I don't even want to ask for an extra quilt! ! The quilt in the room was all dirty! !
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiaowu". Thank you very much for your valuable opinions. We will have a dedicated person to follow up and return your feedback. Xiaowu has been working tirelessly on the road of pursuing customer satisfaction. I hope you will have a good experience next time I see you. .
Xinwuchengfu_
Deluxe Double Room
Stayed in Nov 2024
Couples
1 review
1.0/10
Posted on Dec 12, 2024
I've stayed in this room so many times, and I'm speechless for giving it a bad review once. First, the hygiene is terrible. There is a strong musty smell when you enter the room. The floor is dirty, the bathroom glass is full of dirty marks, and there are gecko bugs. I have photos to prove it. Second, the service attitude. After I saw the room, I contacted the front desk to ask if I could change the room. The front desk said that it could not be changed and it could not be refunded. I asked for an explanation, and the front desk said they would ask for instructions tomorrow. I will wait until tomorrow and still stay at your place? Third, transportation. Transportation is not a big deal. Although it is far from the station, it is acceptable. The main problem is that the hygiene and service attitude are too poor. You can take a look at the photos as evidence.
Original TextTranslated by Google
Response from Property: Dear guests, hello! I am your online butler "Xiao Wu". Thank you very much for your valuable suggestions. We will have someone follow up and return the questions you have raised. Xiaowu has been working tirelessly to pursue customer satisfaction, and I hope you will have a good experience next time we see you. .
Guest User
Elegant Queen Room
Stayed in Sep 2024
Other
3 review
10/10
Outstanding
Posted on Oct 6, 2024
The hotel is in a good location, close to the port railway station and the subway entrance, so you can travel without worries. The front desk service is also very warm and thoughtful. The room is spacious, bright and clean, and the bedding is comfortable, which makes people sleep well. There are many delicious foods around. It is highly recommended to friends who want to travel conveniently! If you want absolute quietness, the area around the railway station may not be suitable for you to live😋
Original TextTranslated by Google
Response from Property: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. We will continue to work hard to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Xiaowu looks forward to seeing you again!
Youxiandekaola
Apartment
Stayed in Nov 2024
Solo travellers
12 review
5.7/10
Posted on Dec 4, 2024
The room facilities are dilapidated and the hygiene is poor
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiaowu". Thank you very much for your valuable opinions. We will have a dedicated person to follow up and return your feedback. Xiaowu has been working tirelessly on the road of pursuing customer satisfaction. I hope you will have a good experience next time I see you. .
Guest User
Apartment Double Room
Stayed in Sep 2024
Travel with friends
9 review
7.0/10
Posted on Oct 2, 2024
The sanitation is extremely poor, and the soundproofing is not good. The only advantage is that it is close to the high-speed rail station, so it's okay. Sanitation: Poor Facilities: Average Environment: Average Service: OK Location: Close to the high-speed rail station, that's pretty good
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us. We will continue to improve our facilities and equipment and improve our service level. We look forward to seeing you again!
Guest User
Apartment
Stayed in Aug 2024
Business travellers
1 review
10/10
Outstanding
Posted on Sep 24, 2024
The service attitude is very good. The room is large, clean and sanitary. It is very good and worthy of praise. Facilities: good, ...
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.
Guest User
Apartment
Stayed in Aug 2024
Solo travellers
2 review
2.0/10
Posted on Sep 22, 2024
This is the dirtiest hotel I have ever stayed in. The towels and bath towels are all stained, and the sheets are covered with hair. The most important thing is that the shower head is broken, and water is spraying everywhere. Netizens, please take a closer look and persuade everyone to leave.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us. We will continue to improve our facilities and equipment and improve our service level. We look forward to seeing you again!