Ritz Hotel (Shenzhen Chaguang Metro Station)

Ritz Hotel (Shenzhen Chaguang Metro Station) Reviews

Ritz Hotel (Shenzhen Chaguang Metro Station)

1st Floor, Wenguang Lijing Building, Nanshan District, Shenzhen, Guangdong, ChinaView hotel details
Ritz Hotel (Shenzhen Chaguang Metro Station)
Ritz Hotel (Shenzhen Chaguang Metro Station)Ritz Hotel (Shenzhen Chaguang Metro Station)Ritz Hotel (Shenzhen Chaguang Metro Station)
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Guest Reviews of Ritz Hotel (Shenzhen Chaguang Metro Station)

9.5/10
Outstanding
391 review
Verified reviews
Location9.5
Amenities9.4
Service9.6
Cleanliness9.5
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All reviews(391)
Positive reviews(378)
Reviews with photos/video(41)
Awesome amenities(15)
Easy to get around(10)
Classy environment(7)
Perfect for business trips(6)
Many amenities(6)
Friendly front desk staff(6)
Close to metro(5)
Stayed multiple times(4)
Negative reviews(13)
Guest User
Business Room (2 Beds)
Stayed in Jul 2025
Business traveller
1 review
10/10
Outstanding
Posted on Aug 13, 2025
Good Good
Response from Property: 尊敬的客人,很榮幸能為您提供服務!感謝您對我們酒店的認可和支持,我們將再接再厲地加強業務培訓,繼續為您提供優質的服務!祝您生活愉快,事事順心如意HL
Guest User
Cozy Double Room
Stayed in Jul 2025
Business traveller
17 review
10/10
Outstanding
Posted on Aug 8, 2025
The room is very good, clean and tidy. Although it is not big, the price is very affordable in Shenzhen. I recommend it.
Original textTranslated by Google
Response from Property: 尊敬的客人,很榮幸能為您提供服務!感謝您對我們酒店的認可和支持,我們將再接再厲地加強業務培訓,繼續為您提供優質的服務!祝您生活愉快,事事順心如意 MQ
Dushishiren
Unique Double Bed Room (No Window)
Stayed in May 2025
Business traveller
18 review
10/10
Outstanding
Posted on Jun 29, 2025
I spent a wonderful night at XX Hotel. The room was spacious and bright, with warm and comfortable furnishings, giving me a homey feel. The bedding was of excellent quality, giving me a wonderful sleep. The hotel also offers a variety of leisure facilities, including a laundry room, allowing us to maintain a healthy lifestyle while traveling. The staff were also very friendly and attentive. Overall, it was a very satisfying stay and I would highly recommend it to my friends and family.
Original textTranslated by Google
Response from Property: Hotel reply: Dear guest, it is our honor to serve you! Thank you for your recognition and support of our hotel. We will continue to strengthen business training and continue to provide you with high-quality services! I wish you a happy life and everything goes well.
Guest User
Boutique Double Room
Stayed in Jul 2025
Business traveller
15 review
10/10
Outstanding
Posted on Aug 27, 2025
The room is clean and hygienic, cost-effective, recommended
Original textTranslated by Google
Response from Property: 尊敬的客人,很榮幸能為您提供服務!感謝您對我們酒店的認可和支持,我們將再接再厲地加強業務培訓,繼續為您提供優質的服務!祝您生活愉快,事事順心如意MQ
Guest User
Guestroom (Double Bed) (Special Promotion, No Window)
Stayed in Apr 2025
Business traveller
153 review
10/10
Outstanding
Posted on May 14, 2025
The downstairs is quite convenient, with snack bars and shops, and there are many people. However, the room I chose is a bit small, only suitable for sleeping for one night. Forget about working or anything like that, there is absolutely no space. It is marked as no window, but there is actually a small window.
Original textTranslated by Google
Response from Property: 尊敬的客人,很榮幸能為您提供服務!感謝您對我們酒店的認可和支持,我們將再接再厲地加強業務培訓,繼續為您提供優質的服務!祝您生活愉快,事事順心如意
Guest User
Cozy Double Room
Stayed in May 2024
Travelling with friends
4 review
2.0/10
Posted on Jun 9, 2024
The environment is very bad. There are cockroaches. I don't even want to put a pair of slippers for the shower. Very bad experience
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Jinghouguilai
Boutique Double Room
Stayed in Oct 2024
Business traveller
28 review
2.0/10
Posted on Dec 24, 2024
The room is small, has no windows, the breakfast is terrible, and there is no desk in the room, so it is impossible to work.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Bokeadaofu
Business Double Room
Stayed in Sep 2024
Business traveller
8 review
2.0/10
Posted on Oct 5, 2024
Rubbish hotel, no negotiation, avoid it
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! The hotel cannot meet your request for free cancellation due to personal reasons after checking in. After all, you have stayed for more than the free cancellation period. However, we have agreed with the platform customer service to provide you with other discounts for subsequent stays and continue to provide you with quality services! I wish you a happy life and everything goes well!
Guest User
Unique Double Bed Room (No Window)
Stayed in Apr 2023
Other
1 review
2.0/10
Posted on May 16, 2023
The service attitude is very bad. A boy has been at the counter since 18:00 these two days. His attitude is very arrogant. I asked him his name and he said, "Why should I tell you?" I checked out of the room at the Ritz Tea Light Shop yesterday, and I lost an umbrella and a bow hairpin. They actually asked me to ask the morning shift myself. I was confused. I was staying in a hotel, but no one cared when I lost something. They didn't even ask. It's so bad. I'm speechless.
Original textTranslated by Google
Response from Property: Dear guest, we are sorry to bring you an unpleasant stay experience! Our management team investigated the whole process of this incident and warned the employee to put customers first no matter what kind of verbal conflict there was. We also immediately improved the docking management system between the housekeeping department and the front desk department! We look forward to seeing you again and wish you a happy life!
Guest User
Cozy Double Room
Stayed in Apr 2024
Booked for others
2 review
1.7/10
Posted on Jul 19, 2024
Unspeakable garbage
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Business Double Room
Stayed in Dec 2025
Business traveller
1 review
9.5/10
Amazing
Posted on Jan 30, 2026
第一天電視遙控器試試不靈敏,第二天修好了。附近別的很多,不同檔次都有~該房型設計還是讓人感覺挺寬敞簡約的。早餐比較簡單在前台吃,如果不是商務出行還是建議自己外面吃
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Response from Property: 尊敬的客人,很榮幸能為您提供服務!感謝您對我們酒店的認可和支持,我們將再接再厲地加強業務培訓,繼續為您提供優質的服務!祝您生活愉快,事事順心如意
Guest User
Elegant Queen Room (No Window)
Stayed in Dec 2025
Business traveller
1 review
10/10
Outstanding
Posted on Jan 29, 2026
.雙床房空間夠大,床鋪軟硬度適中,同行入住互不影響。衞生做得很到位,細節滿分,熱水足網速快,住得舒心又安心,真心好評!
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Response from Property: 尊敬的客人,很榮幸能為您提供服務!感謝您對我們酒店的認可和支持,我們將再接再厲地加強業務培訓,繼續為您提供優質的服務!祝您生活愉快,事事順心如意 MQ
Guest User
Business Room (2 Beds)
Stayed in Jan 2026
Family
9 review
10/10
Outstanding
Posted on Feb 12, 2026
房間不大,總體很乾凈,價格也適中,交通還不錯,挺便利的
Translate
Response from Property: 尊敬的客人,很榮幸能為您提供服務!感謝您對我們酒店的認可和支持,我們將再接再厲地加強業務培訓,繼續為您提供優質的服務!祝您生活愉快,事事順心如意MQ
Anonymous User
Cozy Double Room
Stayed in Nov 2025
Other
16 review
10/10
Outstanding
Posted on Dec 4, 2025
離地鐵很近,交通很方便,有自助早餐可以選,房間設備還不錯,有智能窗簾和小度,附近也挺多吃喝玩樂的,不錯不錯。
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Response from Property: 尊敬的客人,很榮幸能為您提供服務!感謝您對我們酒店的認可和支持,我們將再接再厲地加強業務培訓,繼續為您提供優質的服務!祝您生活愉快,事事順心如意MQ
Guest User
Business Room (2 Beds)
Stayed in Oct 2025
Business traveller
33 review
10/10
Outstanding
Posted on Dec 11, 2025
每次出差都選擇這裏,老牌酒店,房間寬敞,交通方便,下面吃的也多,服務也蠻周到的。主要是價格也挺實惠,贊👍🏻
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Response from Property: 尊敬的客人,很榮幸能為您提供服務!感謝您對我們酒店的認可和支持,我們將再接再厲地加強業務培訓,繼續為您提供優質的服務!祝您生活愉快,事事順心如意MQ