Guest Reviews of Ritz Hotel (Shenzhen Chaguang Metro Station)
9.5/10
Outstanding
391 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.4
Service9.6
Cleanliness9.5
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All reviews(391)
Positive reviews(378)
Reviews with photos/video(41)
Awesome amenities(15)
Easy to get around(10)
Classy environment(7)
Perfect for business trips(6)
Many amenities(6)
Friendly front desk staff(6)
Close to metro(5)
Stayed multiple times(4)
Negative reviews(13)
Guest User
Business Room (2 Beds)
Stayed in Jul 2025
Business traveller
1 review
10/10
Outstanding
Posted on Aug 13, 2025
Good Good
Response from Property: 尊敬的客人,很榮幸能為您提供服務!感謝您對我們酒店的認可和支持,我們將再接再厲地加強業務培訓,繼續為您提供優質的服務!祝您生活愉快,事事順心如意HL
Guest User
Cozy Double Room
Stayed in Jul 2025
Business traveller
17 review
10/10
Outstanding
Posted on Aug 8, 2025
The room is very good, clean and tidy. Although it is not big, the price is very affordable in Shenzhen. I recommend it.
Original textTranslated by Google
Response from Property: 尊敬的客人,很榮幸能為您提供服務!感謝您對我們酒店的認可和支持,我們將再接再厲地加強業務培訓,繼續為您提供優質的服務!祝您生活愉快,事事順心如意 MQ
Dushishiren
Unique Double Bed Room (No Window)
Stayed in May 2025
Business traveller
18 review
10/10
Outstanding
Posted on Jun 29, 2025
I spent a wonderful night at XX Hotel. The room was spacious and bright, with warm and comfortable furnishings, giving me a homey feel. The bedding was of excellent quality, giving me a wonderful sleep. The hotel also offers a variety of leisure facilities, including a laundry room, allowing us to maintain a healthy lifestyle while traveling. The staff were also very friendly and attentive. Overall, it was a very satisfying stay and I would highly recommend it to my friends and family.
Original textTranslated by Google
Response from Property: Hotel reply: Dear guest, it is our honor to serve you! Thank you for your recognition and support of our hotel. We will continue to strengthen business training and continue to provide you with high-quality services! I wish you a happy life and everything goes well.
Guest User
Boutique Double Room
Stayed in Jul 2025
Business traveller
15 review
10/10
Outstanding
Posted on Aug 27, 2025
The room is clean and hygienic, cost-effective, recommended
Original textTranslated by Google
Response from Property: 尊敬的客人,很榮幸能為您提供服務!感謝您對我們酒店的認可和支持,我們將再接再厲地加強業務培訓,繼續為您提供優質的服務!祝您生活愉快,事事順心如意MQ
Guest User
Guestroom (Double Bed) (Special Promotion, No Window)
Stayed in Apr 2025
Business traveller
153 review
10/10
Outstanding
Posted on May 14, 2025
The downstairs is quite convenient, with snack bars and shops, and there are many people. However, the room I chose is a bit small, only suitable for sleeping for one night. Forget about working or anything like that, there is absolutely no space. It is marked as no window, but there is actually a small window.
Original textTranslated by Google
Response from Property: 尊敬的客人,很榮幸能為您提供服務!感謝您對我們酒店的認可和支持,我們將再接再厲地加強業務培訓,繼續為您提供優質的服務!祝您生活愉快,事事順心如意
Guest User
Cozy Double Room
Stayed in May 2024
Travelling with friends
4 review
2.0/10
Posted on Jun 9, 2024
The environment is very bad. There are cockroaches. I don't even want to put a pair of slippers for the shower. Very bad experience
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Jinghouguilai
Boutique Double Room
Stayed in Oct 2024
Business traveller
28 review
2.0/10
Posted on Dec 24, 2024
The room is small, has no windows, the breakfast is terrible, and there is no desk in the room, so it is impossible to work.
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Bokeadaofu
Business Double Room
Stayed in Sep 2024
Business traveller
8 review
2.0/10
Posted on Oct 5, 2024
Rubbish hotel, no negotiation, avoid it
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! The hotel cannot meet your request for free cancellation due to personal reasons after checking in. After all, you have stayed for more than the free cancellation period. However, we have agreed with the platform customer service to provide you with other discounts for subsequent stays and continue to provide you with quality services! I wish you a happy life and everything goes well!
Guest User
Unique Double Bed Room (No Window)
Stayed in Apr 2023
Other
1 review
2.0/10
Posted on May 16, 2023
The service attitude is very bad. A boy has been at the counter since 18:00 these two days. His attitude is very arrogant. I asked him his name and he said, "Why should I tell you?" I checked out of the room at the Ritz Tea Light Shop yesterday, and I lost an umbrella and a bow hairpin. They actually asked me to ask the morning shift myself. I was confused. I was staying in a hotel, but no one cared when I lost something. They didn't even ask. It's so bad. I'm speechless.
Original textTranslated by Google
Response from Property: Dear guest, we are sorry to bring you an unpleasant stay experience! Our management team investigated the whole process of this incident and warned the employee to put customers first no matter what kind of verbal conflict there was. We also immediately improved the docking management system between the housekeeping department and the front desk department! We look forward to seeing you again and wish you a happy life!
Guest User
Cozy Double Room
Stayed in Apr 2024
Booked for others
2 review
1.7/10
Posted on Jul 19, 2024
Unspeakable garbage
Original textTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!